Transformation Partnering

Executive summary

Transformation Partnering

We are living in the era of global economy where it’s crucial to steer a course to achieve any corporate key objectives. A successful business enterprise holds a clear business orientation with its vision and business plans to steer the way ahead. It also welcomes transformation to continuously build on its competitive advantage at all the times. An enterprise endeavor’s is to have a progressive and profitable growth and in its course of business it plans to expand through organic or inorganic ways, which also raises the need of business transformation.

Business transformation is essential in one or every unit of any business house. Be it bringing in a customer service experience transformation, sales transformation, building in continuous operational efficiency, supply chain effectiveness, strategic finance function transformation, enterprise risk management, system integration, business intelligence or a human capital transformation.

A transformation exercise begins with a partnering approach which Ms. Adnani believes to be of utmost importance. A corporate has to start it now and always continuously work towards adapting transformation so they maintain their key corporate objectives. There can be different approaches to a business transformation project based on an enterprise’s objective and its vision to bring the change. The transformation cannot be performed in isolation as it impacts different business units of a corporate. It is therefore important to understand the business model before planning a transformation program. Ms. Adnani has successfully implemented business transformation for the industries like Banking and Financial Services, Retail, Government, Labor Contracting firms and Education sector.

Service Methodology

The first step is to understand the past and current state of affairs of the company, and to discuss with the Leadership team on future vision and goals of the company (Understand and re-instate the goal with the current SWOT analysis). The second step is to identify the benchmarked levels it aspires to achieve and discuss the transformation plan. The third step is to understand the different processes, policies, service level and products available. The fourth step is to rate the process and service level internally. The fifth step is to outline the transformation plan and seek understanding from the middle level managers. The sixth step is to discuss the confidence levels on the execution of the plan. The seventh step starts with implementation in test phases. The eighth step is to review and course correct. The ninth step is for final Implementation and go live. The tenth step is to monitor ongoing and measure performance.

Service Options

Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production.

Service Mission

Ms. Adnani focusses on working with clients with professional excellency and bringing in new dimensions to transformation projects. She believes in every successful transformation project is the one which is client centric and aims at business profitability. Bringing in earnest knowledge, experience, expertise in her field of expertise and solutions that are theoretical to document and practical to implement. She brings in the internal rating model for process steps which brings in uniqueness to measure performance even during the implementation phase, review phase and marked it for continuous improvement.

Service objectives

The following list represents the Key Service Objectives (KSO) for the Appleton Greene Transformation Partnering service.

1. Business Integration
   Business integration is central to any business growth, it helps the employees, stakeholders and the management to function on planned objectives of the company. To be a power business house, it’s important to be integrated internally with different units which ensures growth in revenue, improved sales, better customer service, increase bottom line, healthy work environment, less wastage and better productivity. With this, business intelligence plays an important role to study the activities closely and reporting a dashboard which has a simple output and complex engineering behind to publish the integrated data. The publish dashboard will assist in defining the company’s current state of affairs and assists in visualizing the future. With the collaborative dashboard, it is the time to partner with the corporate to identify its need for transformation and redefine its goals. The goal will be further deliberated to define its plan for business transformation and where it would like to start the impactful project.
2. Process Re-engineering
   A process re-engineering aims at operational efficiency which focusses in profound enhancements in servicing the end product or service to the ultimate customer. It enhances the service delivery value chain, thereby ensuring cost optimization, improved quality, service and faster turnaround time. Post formalization of business objectives and policies, analyze the existing process map with the process owners or champions. We start with the process visualization maps, prioritize the processes into the color coding depending upon its criticality to the value chain and as it affects the final delivery. Once the prioritization is done, benchmark the processes and lay down scope for re-engineering of processes. Implement the improvement plan, adapt in test phases, and review the benchmarking status.
3. Technology Integration
   Technology integration is the need of the day, it bridges the gap between business and answers to sustain growth, profitability and a happy work culture. It is absolutely important to successfully implement business strategies, growth plans and a scope for continuous improvement. In this transformation, it’s important to understand your business goals, the current systems in place and how does the current reporting for different units function. Every process re-engineering programs calls for Technology Integration and having a system for better business intelligence and performance. Technology integration is also integrating lives of human capital with smart technology available at their hand-held devices which makes their thought process and easier accessibility at work. Systems and technology assists in various regulatory and compliance reporting which if made seamless earns a lot of credibility for any institution.
4. Human-Capital Transformation
   Human Capital transformation program is aimed to align human capital structure to business strategies. A company would like to have an ideal HR structure which is aligned to the corporate objectives and is equally client centric as any other business unit. To have a human capital which is prepared for today and the future to make it possible to achieve the company’s vision and at the same time be accountable and have improved performance at all levels. HR transformation will take into account complete HR planning, reporting, processes and technology, workforce performance management with 360 degree feedback modelling, a continuous learning and development structure, accountability, leadership mentoring and ensuring growth of human capital in value.
5. Financial Transformation
   It is empirical that any transformation projects starts with the concern on funding the transformation project. And to start with finance transformation, we need to partner in chalking out clearly the existing finance function framework with right risk control matrix mapped to every process. Funding any transformation doesn’t simply imply cutting cost, it involves streamlining complete the finance supply chain function, enabling the team with better systems to be the finance power house, maximizing shareholder’s return, managing global reporting, better treasury management, accounting, consolidation, analytical and finance intelligence to successfully integrate finance function with the business strategies..

Achievements

Axis Bank Limited

Ms. Adnani was managing a new product implementation from the operations side as a team manager. This involved successful coordination with the Reserve Bank of India, which included a continuous testing phase impacting the core systems and different business and operational unit. The product was launched successfully bringing in new avenues for building revenues.

ICICI Bank Limited

Ms. Adnani was involved in re-engineering processes of different business units with the bank, benchmarking the processes and building in improvement plans with re-engineered processes. This helped different business units with their business objectives likes faster turnaround time in service delivery, quick decision making tools internally, more sales and revenue opportunities, cost optimization and shareholders return maximization. Ms. Adnani has been instrumental in many successful launch of different assets, liabilities and fee based products for the bank for Retail and Institutional clients. She has also worked with government bodies as clients and also as networking partners on various platforms.

Resurgent Consulting Group

Ms. Adnani worked with client from sectors like Education, Government, HR consulting firms, Retail and Trading clients with this consulting group on successful finance transformation, process re-engineering and architectural structure on CRM framework.

Fast Moving Consumer Goods Clientele

Successfully mentored medium term transformation projects which involved finance unit transformation, process re-engineering, human capital transformation and business intelligence.

Labor Contracting Firms

Ms. Adnani has assisted the complete human resources transformation for labor contracting companies, which involved the entire life cycle management of a human capital, right from recruitment to onboarding to the exit exercise.

More detailed achievements, references and testimonials are confidentially available to clients upon request.

Industries

This service is primarily available to the following industry sectors:

Banking & Financial Services

Banking and Financial services companies are the backbone of any economy which specifies the state of affair of a country’s economy and its growth. The more empowerment, advancement, and integration this industries receives, the more it benefits to economy to sustain its growth. This is the only industry which deals with every sector, which is highly process driven, strict adherence to compliance, technology driven and yet every single day it strives to service better to its end customer. It supports the entire lifecycle of a business unit or a human being and even beyond it. A downturn in this sector doesn’t sound a good health of the economy. Having worked in such an industry and experienced both Retail and Institutional business on various continuous transformation projects makes the experience more exponential.

Consultancy

Consulting firms gives an opportunity to work with different sectors and earn skill set of different industries. Replicate the best practices of one sector to another, thereby dealing with different challenges that every business sector has. Consultancy helps to deal with multilingual cultures and knowledge that different human capital brings in their field of expertise. Consulting firms whether it is a boutique consulting firm or an experienced well established consulting firm, either of them bring in the expertise in form of consultants from various walks and experience of life to work on projects with the best knowledge and the skill set a consultant brings in.

Retail

Retail is the buzzword always, a fast paced business sector, a sector which has evolved in different channels of doing business, manage its backbone of supply chain, and continue to operate on low profit margins with their volume changing numbers. The business intelligence plays a very critical role in this segment, which suggests the changing consumer behavior, trends in acceptability of new products or service lines, demographic challenges, being brand conscious or price sensitive, turnaround time, prompt and courteous services, changing age of digitalization, being on e-commerce or m-commerce and easy of accessibility to have the product or service. Innovative Transformation is the need of this sector, being able to connect with the customers, provide information and service, managing an efficient supply chain to make the product or service available at all times is the key business driver.

Education

Education system is not mere a teacher and a student relationship with an Institution just binding it, it has far advanced from a mere teacher to a facilitator, a guide, and a coach. An education institute is transforming with new age aged parents and children building the expectation to develop a future. With new technologies in place, instant communication era, Education Institutions are working hard on transforming themselves with human capital, technologies, education systems, learning tools, physical and psychological demands. This sector builds the future brain of the global economy and hence working with sector is always being able to work differently to bring different approaches on a single platform for the student.

Government

Any Government always works on a platform which believes in service of being a social and economic cause thereby serving the benefits to the common man. The decision making process is generally slow as compared to a private owned institution but that is also because a Government keeps the bird’s eye view and ensures that the common man are benefited with their services or program offered. The government department are transforming with better technology, processes and faster service delivery and a convenient means to monitor the end of benefits that the common man is enjoying.

Locations

This service is primarily available within the following locations:

Mumbai IN

Indian Economy is the 3rd largest economy in terms of purchasing power parity, being highly industrialized, along with having highest agriculture and farm outputs, having one of the fastest growing service sectors, competitive Retail markets, fast growing e-commerce and m-commerce markets are all part of a transformational India. Mumbai (in Maharashtra State, the richest state in the country) is the financial and the commercial capital city of the country. With stock exchanges, many banks headquarters, a huge entertainment industry Bollywood, different industries, major corporate headquarters, hub for Institutional decision making, major place for joint ventures and foreign investments, with more than 10 universities, hosting more than 40 countries consulates, having known to be the busiest port with a rich and highly populated workforce city. The city is also known as the city that never sleeps. Having worked with a super power city gives an exposure to deal with different avenues to business criticalities.

Dubai UAE

United Arab Emirates has the second largest economy in the Arab World. The Arab world is highly dependent on the oil reserves, however Dubai is an exception city. Dubai aims to be a pivotal hub in the global economy, being from a wonderful tourist destination along with entertainment and theme parks, it aims to be among the leading cities in the area of trade, logistics and finance. With this the city’s economic agenda is driven by high technology based solutions, productivity in labor and capital, an absolute business friendly destination. Dubai attracts different cultures and countries with expatriates including Americans, Arabs, Australian, British, Chinese, French, German, Indian, Italians, Japanese, Russians, South Africans, Pakistanis and many other Asian and European countries. This makes Dubai deal with different nationalities, their multilingual work culture, different perspectives and being tolerant. The different countries bring in their best to build a future super power city. Dubai was been awarded to conduct the World Expo Forum for the year 2020 and with this a lot of developments are happening at a break neck speed in infrastructure, technology, systems, new improvements, ease of policies, process transformations, digitalization, robotics systems and many more.

Muscat OM

Muscat is the commercial and financial capital city of the country with wonderful infrastructure, blooming tourism industry, high dependence on oil revenues and trading business. Muscat is preceded for next level of growth in the tourism industry, creating an enabling environments for SME business, port developments and building a country’s logistics map, oil and gas continue to be part in maintaining the momentum at the same time building infrastructures for non-oil business, meeting the growing demands of energy remains the key agenda of sustainable growth for the country. Oman’s Central Bank is one of the well-established and very stringent Central Bank guiding policies and best practices within the banking fraternity in the country.

Doha QA

Doha’s economy has primarily been built on Oil and natural gas reserves making the country have the highest GDP of the world. Doha is the financial and commercial capital of the country with more than 50% of the country population. With Qatar holding the Fifa World Cup in 2022, it is building major infrastructure, growth in real estate and entire vehicle which is pushing the Qatar growth story. The city being the capital is pursuing various means to mitigate operational risk and at the same time pursuing its economic objectives.

Clients

This service’s current clients or employers include:

ICICI Bank

ICICI Bank is India’s largest multinational banking and financial services company headquartered in Mumbai. ICICI Bank became the first Indian Bank to have themselves listed on New York Stock Exchange for American Depository Shares. ICICI Bank has 14000 plus ATMS, 4400 plus branches in India and presence in 19 countries as on today. ICICI Bank has acquired 8 banks and financial institutions from the year 1996 to 2010 as part of its inorganic growth. ICICI Bank has 11 subsidiaries financial services company like Life and Non-Life Insurance, Asset Management Company, Venture Capital, Pension Fund, Home Finance, Trusteeship and a few others helping it to operate and offer the entire gamut of financial services. The bank has won several awards and accolades at national and international level for almost every business function and being digital. ICICI Bank strongly believes in human capital and technology and has one of the best systems, business intelligence tools, risk management systems and continue to be the leading private sector bank in India. The bank has one of the best digital banking platform for its Retail and Institutional clients, well trained team to handle queries and facilitate online banking operations. The bank that believes in continuous transformation to maintain its competitive advantage, it empowers its employees through various means to reach its mission.

ICICI Bank – Click Here

Axis Bank Limited

Axis Bank is the third largest private sector bank in India with headquarters in Mumbai. It has 12,000 plus ATMs, 2900 plus branches and presence in 9 international offices. Axis Bank holds 10 financial services subsidiaries offering wide gamut of financial services offering, like Asset Management, Mutual Fund trustee, Private Equity and others. It has been recognized by various awards and accolades on being the best bank, best domestic debt house and others.

Axis Bank Limited – Click Here

Resurgent Group

Resurgent Group is a boutique financial consulting firm in India and office in UAE. In India it has also been awarded a merchant banking license. The firm consults and advises with anything and everything to deal with the word finance, be it raising funds in form of private equity, arranging debt raising through banking and financial services, consulting in debt restructuring program, assisting debt trap companies to function efficiently, enabling financial transformation, building cost optimization tools, mergers and acquisitions, merchant banking transactions and everything that supports the word finance. The company is empanelled with government bodies in India to assist them in various function of debt raising at the state and central level. The government also takes their assistance as knowledge partners to run the finance and banking training school for training the employees of public sector enterprises. In UAE, it has transformed many Retail, manufacturing, trading, broking firms in the field of transformation and has become a very respectable name in a very short span of time.

Resurgent Group – Click Here

Saraswat Bank

Ms. Adnani’s previous experiences with consulting and banking firms has given her the edge to work with more than 100+ banking institutions in India, implementing different systems, technology, risk management programs. She has also worked on state government transformation projects.

Saraswat Bank – Click Here

Benefits

Bronze Service

Monthly cost: USD $1,500.00
Time limit: 5 hours per month
Contract period: 12 months

Bronze service includes:

01. Email support
02. Telephone support
03. Questions & answers
04. Professional advice
05. Communication management

SERVICE DESCRIPTION
The Bronze Client Service (BCS) for Transformation Partnering provides clients with an entry level option and enables client contacts to become personally acquainted with Ms. Adnani over a sustainable period of time. We suggest that clients allocate up to a maximum of 5 Key Employees for this service. Your Key Employees can then contact the consultant via email, whenever they feel that they need specific advice or support in relation to the consultant’s specialist subject. The consultant will also be proactive about opening and maintaining communications with your Key Employees. Your Key Employees can list and number any questions that they would like to ask and they will then receive specific answers to each and every query that they may have. Your Key Employees can then retain these communications on file for future reference. General support inquiries will usually receive replies within 48 hours, but please allow a period of up to 10 business days during busy periods. The Bronze Client Service (BCS) enables your Key Employees to get to know their designated Appleton Greene consultant and to benefit from the consultant’s specialist skills, knowledge and experience.

Silver Service

Monthly cost: USD $3,000.00
Time limit: 10 hours per month
Contract period: 12 months

Bronze service plus

01. Research analysis
02. Management analysis
03. Performance analysis
04. Business process analysis
05. Training analysis

SERVICE DESCRIPTION
The Silver Client Service (SCS) for Transformation Partnering provides more time for research and development. If you require Ms. Adnani to undertake research on your behalf, or on behalf of your Key Employees, then this would understandably require more time and the Silver Client Service (SCS) accommodates this. For example, you may want your consultant to undertake some research into your management, performance, business, or training processes, with a view towards providing an independent analysis and recommendations for improvement. If any research and development, or business analysis is required, then the Silver Client Service (SCS) is for you.

Gold Service

Monthly cost: USD $4,500.00
Time limit: 15 hours per month
Contract period: 12 months

Bronze/Silver service plus

01. Management interviews
02. Evaluation and assessment
03. Performance improvement
04. Business process improvement
05. Management training

SERVICE DESCRIPTION
The Gold Client Service (GCS) for Transformation Partnering is intended for more detailed evaluation and assessment, that may require your Key Employees to have monthly meetings or interviews with Ms. Adnani. These meetings and interviews can be conducted over the telephone, Skype, or by video conference if required. The consultant can also attend your business premises, an Appleton Greene office, or another mutually beneficial location, but please note that clients are responsible for the costs of any disbursements separately, including travel and accommodation. This service enables you to integrate the specific skills, knowledge and experience of your designated consultant into your Key Employee management team. The Gold Client Service (GCS) can also incorporate training workshops, business presentations and external meetings with customers, suppliers, associations, or any other business-related stakeholders.

Platinum Service

Monthly cost: USD $6,000.00
Time limit: 20 hours per month
Contract period: 12 months

Bronze/Silver/Gold service plus

01. Project planning
02. Project development
03. Project implementation
04. Project management
05. Project review

SERVICE DESCRIPTION
The Platinum Client Service (PCS) for Transformation Partnering is our flagship service and will be required if you need Ms. Adnani to facilitate the planning, development, implementation, management, or review of a particular project relating to his specialist subject, which would obviously require more time and dedication. This service enables you to reserve up to 12.5% of the consultant’s working month and provides a more hands-on service as and when required. If you need more time than this, then this can always be arranged, subject of course to the consultant’s ongoing availability. The benefit of having an external consultant involved in projects is they provide an independent perspective and are not influenced by internal politics, day-to-day responsibilities, or personal career interest. They provide objectivity, specific knowledge, skills and experience and will be entirely focused upon the tasks at hand. The Platinum Client Service (PCS) will provide your organization with a valuable resource as and when you need it.