Why Email Marketing?
Emails are still the No 1 choice for business-to-business and business-to-consumer communications for professional service providers. The majority of people have access to their computers at some point during the day. Those who do not, access their email accounts through their mobile devices. Email is still the most popular way to communicate and that is why, as a professional business service provider, email marketing should always be an integral part of your marketing strategy. Emails enable us to feature more content, they can be saved on file, they can be read several times over, they can refer to more detailed information on your web site and they can incorporate a clear call to action. Email marketing still represents the most cost effective and secure means of communication, the most instant and the most user-friendly. Email marketing is also the easiest marketing strategy to measure performance with. We can now provide detailed statistics relating to precisely how many emails are being received and opened, how many users are using links within the email to visit your web site, what pages they are visiting, how many times and most importantly, who they are. The Professional Email Marketing Campaign (PEMC) service also has a proven return on investment, achieved over a sustainable period of 25 years. It also still remains the most cost-effective means of advertising for professional service providers and should be entirely self-financing after your first campaign.
Some interesting facts
1. In 2016, the worldwide market for email marketing stood at US$4.51 bn. Expanding at a healthy CAGR of 19.60% between 2017 and 2025, this market is likely to touch US$22.16 bn by the end of 2025. This constitutes major global growth.
2. There will be more than 3.7 billion email users worldwide by the end of the year 2017. That means that nearly 54% of the entire planet is using email.
3. Approximately 85% of all emails reach the recipients’ inboxes.
4. 68% of all new business for professional service providers, is developed through email marketing.
5. 83% of repeat business from existing customers, is developed through email marketing.
Appleton Greene Professional Email Marketing Campaigns (PEMC)
Appleton Greene manages some 8,400 Professional Email Marketing Campaigns (PEMC) annually, on behalf of clients, consultants, learning providers, accountants, and lawyers, 80% of which are repeat orders and Appleton Greene has provided these services for 25 years. This should really tell you everything that you need to know about why Appleton Greene Professional Email Marketing Campaigns (PEMC), should represent an integral part of your own marketing strategy.
Professional service providers include: Consultants; Accountants; Lawyers; Learning Providers.
Questions for you to answer
1. Do you already have a successful email marketing strategy in operation?
2. Is 68% of your new business being achieved through email marketing?
If the answer to either of these questions is NO, then you really do need to talk with Appleton Greene.
Proactive direct marketing
If you would like to be more proactive about getting your professional business services in front of the right Key Decision Makers (KDM), within companies where your service will constitute a Key Corporate Objective (KCO) for them, then we would recommend that you should undertake at least one Appleton Greene Professional Email Marketing Campaign (PEMC) annually. This would exclusively promote your own professional business services, directly to Key Decision Makers (KDM) within the specific industry sectors and geographical locations that you yourself have chosen. Each Professional Email Marketing Campaign (PEMC) costs from $2,000.00 to $8,000.00 annually and includes: the acquisition of between 5,000 & 40,000 new company business contacts; 12 monthly email marketing campaigns, incorporating between 60,000 & 480,000 emails; a professional campaign management service, your own campaign manager and a proven return on investment.
Return on investment
A typical campaign results in an average return of (0.1%) information requests being generated and (0.05%) client service orders being received. Given the average professional business service fee of $2,750.00, charged by our clients and using the Gold Service as an example, this therefore represents $27,500.00 in new business revenue and a staggering 550% return on investment, for each campaign. The cost of your Professional Email Marketing Campaigns (PEMC) should therefore be entirely self-financing after your first campaign and you can then scale-up the quantity and size of the campaigns that you will require, in order to achieve your new business revenue targets.
Unique Service Proposition
A Complete Service
Appleton Greene is the only email marketing service provider that provides a truly complete service for its clients. This service incorporates the acquisition of clearly targeted business contacts, that are selected from your preferred industry sectors and geographical locations and which have been cleaned, verified and have opted into receiving emails from Appleton Greene. With bounce rates less than 0.05% and spam rates of less than 0.0030%, these are consistently less than the legal requirement of 5%, and 0.1% respectively. This is because Appleton Greene complies with all internet service spam laws. The service also incorporates the development of your Email Marketing Templates (EMC), the implementation and management of your email marketing campaigns and a regular monthly reporting service, enabling you to measure ongoing performance and to be proactive about making improvements. We also use our own bulk email domains, to ensure that your transactional email domains are always secure
Whatever your requirements, we can manage them for you, however large or small they may be and you only need to deal with one service provider and one dedicated Campaign Manager. This makes it easy for you to ensure that you retain a healthy return on investment and a cost-effective and time-effective business service partner.
A Sustainable Service
Appleton Greene is the only email marketing service provider that provides a truly sustainable service. The majority of (EMS) providers only provide one or two email marketing blasts and charge much more for doing so. All of Appleton Greene’s Professional Email Marketing Campaigns (EMC) are implemented over a sustainable period of 12 months, that is to say, one email distribution each and every month. This enables your customers to have the time to consider what you have to offer and to respond accordingly.
In our experience, isolated email blasts are invariably a waste of time and money. This is because you are banking upon your customers being ready to make a decision, at the precise time that your email appears in their inbox. In reality, while your customers may be interested, it may just not be the right time for them. Like all forms of advertising, the most successful campaigns are those that are implemented over a sustainable period of time, because your customers become accustomed to seeing your emails and this creates confidence and familiarity. If they are not interested in what you have to offer, they can unsubscribe at any time, so if they do not unsubscribe, then we can assume that they are interested in what you have to offer. Your customers will initiate a call to action when they are ready to do so. This sustainable approach increases new business by a massive 88% and is why our customers keep coming back to us, time and time again.
If we use Appleton Greene’s Gold Service as an example, the average cost within the email marketing industry, for the acquisition of say 20k business contacts, from a reputable contact database supplier, contacts that have been both cleaned and verified, would be 50c per contact, that is to say $10k. It would also cost an additional $10k for an email marketing service provider, to send just one email blast to your 20k contacts. By comparison, Appleton Greene provides the complete service for only $5k and also incorporates a license for the business contacts used, a complete monthly reporting service and access to a dedicated Campaign Manager. The campaign would also be implemented over a sustainable period of 12 months, incorporating 240k emails. Appleton Greene is able to provide an infinitely better service for considerably less cost, due to economy of scale and the desire to provide a professional service, not just the technology, ensuring a vastly improved return on investment for our clients and ultimately 80% repeat business for Appleton Greene, from our existing customers.
Appleton Greene now manages some 8,400 Professional Email Marketing Campaigns (PEMC) annually, on behalf of clients, consultants, learning providers, accountants, and lawyers, 80% of which are repeat orders and Appleton Greene has provided these services for 25 years. This should really tell you everything that you need to know about why Appleton Greene Professional Email Marketing Campaigns (PEMC), should represent an integral part of your own marketing strategy. Although campaigns all run for a consecutive period of 12 months, new campaigns are started on a quarterly basis, that is to say 2,100 campaigns per quarter during January, April, July and October every year.
This means that approximately 80% of our campaigns each year, that is to say 6,720, will be reserved for our existing customers. The remaining 20%, that is to say 1,680 campaigns each year, are then made available for new customers. Appleton Greene does usually grow its Professional Email Marketing Campaign (PEMC) client base by approximately 20% each year. Appleton Greene is a professional service provider, not just a technology service provider and as such we are understandably governed by the resources that we have have available within this department. As such Professional Email Marketing Campaign (PEMC) will always be subject to ongoing availability. Please therefore ask your Campaign Manager for further details about ongoing availability.
There are database contact companies that advertise literally millions of CEO business contacts for only $100 or thereabouts. This may appear to be good value-for-money at face value, but these contacts will not be cleaned or verified. In other words, they are scanned from the internet automatically and the email addresses are not necessarily active, or safe to use. It invariably costs 0.01 to clean and verify email contacts, so 1 million contacts would therefore cost $10k to clean and verify and this process invairably reduces the number of valid contacts to less than 2.5% of the original quantity, in other words, you might end up with only 25k valid contacts from the original 1 million that you started off with. All of a sudden, these contacts do not look so cost-effective after all. These contacts would also not have opted into receiving emails from you or Appleton Greene, so any emails that we sent to these contacts would not comply with international spam laws. All business contacts that are acquired by Appleton Greene, are acquired from trusted business partners, but are still cleaned and verified independently by Appleton Greene. We also ensure that they have opted into receiving emails from Appleton Greene, in order to comply with international spam laws.
In order to comply with international spam laws, business contacts need to have opted into receiving emails from you, or from Appleton Greene. We achieve this by forwarding a number of emails, asking these contacts to subscribe to receiving emails from Appleton Greene. If they do not, then they are removed from our database. We also then ask the contacts to verify or confirm that they would still like to receive emails from Appleton Greene a 2nd time and repeat this process annually. This is often referred to as a double-opt in process and is the recommended practice for all good email service providers, to ensure that our contact database is permission-based. Appleton Greene also obtains contacts via a variety of online applications relating to products, services and opportunities that individual contacts may be interested in. In all cases they will have opted into receiving email communications from Appleton Greene and can opt out by unsubscribing at any time.
Appleton Greene never recommends a scatter gun approach to email marketing. Clients can sometimes be dazzled by quantity rather than quality, thinking that the more contacts they have, the more interest they will generate. In reality, the reverse is true. If your recipients are not actually interested in what you have to offer, then this will merely result in a higher quantity of unsubscribes or spam reports and a disengaged contact list. Appleton Greene therefore ensures that your business contacts are directly related to the industry sectors and geographical locations of your choice and they are target towards the Key Decision Makers (KDM) for your products or services. This approach improves recipient engagement, the quality of these recipients and ultimately product or service orders.
Your database contacts are obtained exclusively from your own choice of industry sectors and geographical locations, featuring: Contact Name; Job Title; Company Name; Company Address; Web Site Address; Industry Sector; Geographical Location. You can select up to 5 industry sectors, in order of preference and 5 geographical locations, in order of preference. You can also select the size of the companies that you would like to target in terms of annual sales and the number of employees. This ensures that your contacts will be as close a match as possible to your preferred client portfolio. Appleton Greene has a large global database of companies and contacts the contact information is guaranteed to be valid. Indeed all Appleton Greene contacts have opted into receiving information twice, firstly, when they initially complete an application or registration form and secondly, when we send them an email to confirm that they would like to receive information from us. Appleton Greene achieves this by implementing strict terms and conditions on its contact database procedures. Different contact database laws apply to different countries. If your chosen client companies are located anywhere within the United States of America, Europe, Switzerland, the United Arab Emirates, Japan and China, then we will not have any problem providing you with company contacts from Appleton Greene’s Global Contact Database (GCD) annually. For other locations and emerging markets, we may need to check on availability. Remember that you need to select geographical locations where your prospective client companies will be located, not the locations where you may be resident.
Four reasons for a successful campaign
There are principally 4 reasons why your Appleton Greene Professional Email Marketing Campaign (PEMC) will succeed: Choosing the right Email Marketing Template (EMT); Incorporating 12 Critical Success Factors (CSF), one for each of your 12 monthly emails; incorporating a clear Call To Action and having a good, user-friendly Service Order Process, which is automated online via your web site.
Email Marketing Template (EMT)
Clients can choose their own HTML Email Marketing Template (EMT), but Appleton Greene recommends that clients use the same brand and template that Appleton Greene uses for all clients. The reason for this, is that our contact database will be used to seeing the same template and the same corporate brand and this reduces the number of users misinterpreting the email as spam and ultimately unsubscribing or reporting the email as spam. They understand that the email is still being distributed from Appleton Greene, via Appleton Greene email domains and IP addresses and just features a different associated partner, product or service. Clients can still incorporate their own logo and corporate brand within the Appleton Greene Email Marketing Template (EMT). This helps to establish credibility for the client and improves open rates, click rates, and service orders. Clients are of course welcome to use their own Email Marketing Templates (EMT) and email domains, if they prefer, but we do not recommend this.
Critical Success Factors (CSF)
We ask our clients to provide the content for one Critical Success Factor (CSF), for each of the 12 monthly emails that are being sent out by Appleton Greene on their behalf, that is to say 12 Critical Success Factors (CSF) in total. This ensures that there is unique content featured within each of the 12 monthly emails and this in turn ensures that your emails will arrive safely within your customers’ inboxes. If all of the emails contain exactly the same content, then this will adversely affect the performance of your campaign and will also reduce the amount of emails that arrive within the recipient’s inboxes. By providing some unique content at the beginning of each email, together with unique content within the subject line of each email, this enables email service providers to establish clear differentiation and ensures that your emails are not wrongfully identified as spam.
It also provides your customers with something different and interesting to read about, encouraging greater customer engagement and the way in which they will brand your company. You can simply start by making a list of 12 powerful selling points that you believe your product or service has. At Appleton Greene, we refer to these as Service Benefits. Then make a list of 12 needs or objectives, that you consider your target market (industry sector and geographical location) will have. We refer to these as Key Corporate Objectives (KCO). You then need to match one Service Benefit with one Key Corporate Objective (KCO). Try to ensure that you match the strongest Service Benefits with the strongest Key Corporate Objectives (KCO). Try working through this process several times, until you are happy with the choices that you have made. A strong Service Benefit, matched with a strong Key Corporate Objective (KCO), equals a very powerful Critical Success Factor (CSF). Dedicate some quality time to this process until such a time as you are happy that you have done your best. If you personally get excited by them, then there is a distinct possibility that your prospective clients will too. Alternatively, if you feel uninspired by them, so too will your prospective clients. Now you need to write one paragraph, in your own words, consisting of between 200 and 300 words, which clearly explains the Key Corporate Objective (KCO) that you believe your prospective clients will have and the Service Benefit that you propose would satisfy this objective. You do not need to refer to you or your product or service directly, just talk about the Critical Success Factor (CSF). If you do not have the time, or the resources to do this yourself, you can always outsource the task to an Appleton Greene Professional Editor.
Call To Action
All of your emails should incorporate a clear Call To Action for your clients, something that they need to do in order to take the next step, or to register their interest. This can include, but is not limited to: placing a service order; requesting a telephone conference; requesting further information via email; or simply opting into receiving further emails regarding your product or service. Where possible, a Call To Action should be automated, in order to enable clients to retain control of the process, to ensure that it is user-friendly, time-effective and to provide a record of the Call To Action having been processed and to provide evidence that can be provided to the client if and when requested. Your Campaign Manager will be able to advise you further regarding this.
Service Order Processing (SOP)
Finally, your emails should enable your customers to place a service order automatically, should they choose to do so. This can be achieved by providing links to relevant information guides and service order forms on your own company web site. However, if you do not have such facilities online, then Appleton Greene can develop a Customer Information Hub (CIH) for you, located within the Appleton Greene web site, enabling your potential customers to access further information about your products and services, within a secure online environment and to be able to then make an informed decision about whether to proceed. Appleton Greene can also develop a variety of service order forms which can be linked to this hub for you, enabling clients to place service orders directly with you automatically and in real time. Ask your Campaign Manager to show you some examples of these hubs, so that you can decide whether to process your service orders internally, via your own web site, or externally via Appleton Greene’s web site. Remember that you have to make it easy for your customers to do business with you, otherwise, they may go elsewhere.
Appleton Greene uses a variety of different email domains, which are maintained proactively and have an excellent reputation with email service providers. It is recommended that you use these instead of your own corporate email domains, because this will improve your emails chances of landing safely within your customers inboxes and it will protect your transactional email domains from being adversely affected by the distribution of bulk email. We simply inform your customers that Appleton Greene is sending this marketing message on your behalf, in order to avoid any confusion. Alternatively, if you already have email domains that you use exclusively for bulk email, then we can easily use these if you would prefer, so that the email appears as if it is being sent by your company, as opposed to Appleton Greene. The choice is yours.
Private IP Addresses
Appleton Greene only uses private IP addresses that are registered for exclusive use by Appleton Greene, for online security reasons. This enables your customers email service providers to identify precisely where these emails are coming from and to verify their authenticity. Appleton Greene IP addresses are never blacklisted and always have a sender score of between 90-100 out of 100, which is considered to be excellent by email service providers worldwide.
It is a legal requirement to provide an Unsubscribe button within all of your bulk emails, in order to comply with international spam laws and you are then required to process any requests within 5 business days. Appleton Greene actually provides 2 Unsubscribe buttons within each and every email, one located within the header of the email and one located within the footer of the email. This is because we want your customers to see these, regardless of which part of the email they are reading. If the recipient is not interested in your product or service, then it is in all of our mutual interests to have them Unsubscribe anyway. This is because there is understandably no point forwarding information to anyone who is not interested in placing a service order at some point. This also helps to prevent recipients resorting to marking the email as spam, which could adversely affect our IP sender score and the successful distribution of your emails. Appleton Greene’s Unsubscribe buttons are activated in real time, which means that the recipient is automatically Unsubscribed from your contact list as soon as they click on one of the Unsubscribe buttons, removing human error from the process.
All Appleton Greene email domains and IP addresses are registered for: SPF; DKIM and DMARK within the relevant DNS records. This enables your customers’ email service providers to automatically identify the source of the email and to confirm its validity. This means that your emails will be received safely within your recipients’ inboxes.
Appleton Greene emails are all automatically tracked by our distribution software, enabling us to measure their performance. This enables us to know precisely how many emails are being delivered, bounced, unsubscribed, marked as spam, opened, clicked (links) and engaged. It also enables us to provide you with monthly performance reports with the Gold Service and Platinum Service Professional Email Marketing Campaign (PEMC) options, providing you with critical information, which empowers you to continuously improve the ongoing performance of your campaigns.
Return On Investment
An Appleton Greene Professional Email Marketing Campaign (PEMC) usually results in an average return of 0.1% information requests being generated and 0.05% customer service orders being placed. This means that the Bronze Service should result in approximately 5 information requests and 2.5 customer service orders, a return on investment of 344% at the average client service price point of $2,750. By comparison, the Silver Service should result in approximately 10 information requests and 5 customer service orders, a return on investment of 458%. The Gold Service should result in approximately 20 information requests and 10 customer service orders, a return on investment of 550%. Finally, the Platinum Service should result in approximately 40 information requests and 20 customer service orders, a return on investment of 687%. Obviously comparisons for your company or business will need to take into account your own price point. These campaigns are scale-able and the cost of your Professional Email Marketing Campaigns (PEMC) should be entirely self-financing after your first campaign. You can then book as many campaigns as you need to, in order to achieve your new business development sales targets, subject of course to ongoing availability. Appleton Greene Professional Email Marketing Campaigns (PEMC) are fast becoming established as our clients core new business development strategy. Try implementing one (PEMC) for your company and then compare the ROI with your other business development strategies. (PEMC) will be difficult to beat! If your ongoing new business development requirements mean that you will need to purchase larger campaigns than the Platinum Service, then individual quotations for larger service orders are available upon request.
Why It Works
Appleton Greene Professional Email Marketing Campaigns (PEMC) work because they are SMART: Specific; Measurable; Achievable; Relevant and Time-Sensitive. (PEMC) campaigns: create awareness; establish credibility; target decision-makers; engage client interest; encourage communications; identify key corporate objectives and achieve client commitment, all with minimal contribution required from clients. The key to Appleton Greene’s success with (PEMC) is that we provide a professional service, as well as the technology, a powerful combination. We provide a complete service, which eliminates third party issues, which might otherwise be outside of our control. Finally, campaigns are implemented over a sustainable period of time, that is to say 12 months in order to maximize your return on investment. Indeed you may well have first learned about Appleton Greene yourself as a direct result of a Professional Email Marketing Campaign (PEMC). Appleton Greene campaigns have been planned, developed, implemented, managed and reviewed, over a sustainable period of time, that is to say 25 years, so you can be secure in knowing that your new business development budget, is being well-placed.
Lower Costs & Better Service
If we use Appleton Greene’s Gold Service as an example, the average cost within the email marketing industry, for the acquisition of say 20k business contacts, from a reputable contact database supplier, contacts that have been both cleaned and verified, would be 50c per contact, that is to say $10k. It would also cost an additional $10k for an email marketing service provider, to send just ,b>one email blast to your 20k contacts. By comparison, Appleton Greene provides the complete service for only $5k and also incorporates a license for the business contacts used, a complete monthly reporting service and access to a dedicated Campaign Manager. The campaign would also be implemented over a sustainable period of 12 months, incorporating 240k emails. Appleton Greene is able to provide an infinitely better service for considerably less cost, due to economy of scale and the desire to provide a professional service, not just the technology, ensuring a vastly improved return on investment for our clients and ultimately 80% repeat business for Appleton Greene, from our existing customers.
The Appleton Greene Professional Email Marketing Campaign (PEMC) service therefore represents very good value for your dollar. Can you really afford not to be doing business with Appleton Greene?
Appleton Greene Professional Email Marketing Campaigns (PEMC) comply with all international laws relating to database contact management and email marketing.
Due to the welcome introduction of anti-spam laws within most international jurisdictions, Professional Email Marketing Campaigns (PEMC) need to be professionally managed in order to ensure that your emails reach their targets and arrive safely within the inboxes of Key Decision Makers (KDM). All of the contacts within our databases have opted into receiving information from either Appleton Greene or our associated partners or clients. They can also opt out at any stage simply by clicking on the clearly illustrated Unsubscribe button and all opt-out requests are processed automatically in real time. The legal requirement is within 5 business days. Invalid email addresses (hard bounces) and rejected email accounts are also removed within 24 hours. Appleton Greene also uses the services of reliable, scale-able and secure delivery email service providers for both transactional and marketing emails. Trusted by more than 500,000 customers, Appleton Greene runs a globally distributed infrastructure that can deliver emails to worldwide locations in milliseconds from dedicated IP addresses. Appleton Greene’s professional email management procedure ensures that our IP addresses are never featured on any black lists and subsequently ensures that our email delivery rate is consistently maintained at between 99% and 100%. As such, our email service reputation is always classed as Excellent.
Appleton Greene offers 4 optional service entry options for our clients: the Bronze Service; the Silver Service; the Gold Service and the Platinum Service. This enables you to choose a viable starting point for your business, while taking into consideration your new business development requirements and the annual budget that you have available.
The Bronze Service features: 5,000 business contacts; 60,000 emails; duration of service – 12 months; online support and excludes license/monthly reports.
The Silver Service features: 10,000 business contacts; 120,000 emails; duration of service – 12 months; online support and excludes license/monthly reports.
The Gold Service features: 20,000 business contacts; 240,000 emails; duration of service – 12 months; online support and includes license/monthly reports.
The Platinum Service features: 40,000 business contacts; 480,000 emails; duration of service – 12 months; online support and includes license/monthly reports.
If your new business development requirements exceed what is available within these packages, then please contact us for an individual quotation. The more contacts and emails that you require, the greater the discount and ultimately the return on investment.
If you have any questions or if you would like to arrange a Telephone Conference Call with an authorized Appleton Greene (PEMC) Campaign Manager to discuss your requirements in more detail, please CLICK HERE.
The online form will only take you approximately 10-15 minutes to complete and will provide your Campaign manager with sufficient information to ensure that the proposed telephone conference is mutually productive. Thank you for your courtesy and kind interest in Appleton Greene and we look forward to establishing a mutually beneficial and sustainable business relationship with you and your firm, for many years to come. Remember, if your business achieves sustainable growth, so does Appleton Greene.