Technology Projects

Executive summary

Technology Projects

Organizational strategies are critical for the success of an organization in the market. The effective management of projects in an organization leads to achieve organizational strategies. Project management develops and implements plans to achieve a specific scope that is driven by the objectives of the program or portfolio it is subject to and, ultimately, to organizational strategies. Organizational project management advances organizational capability by linking project management principles and practices with organizational enablers to support strategy goals. The organizational enablers are structural, cultural, technological, and human resource practices. Project Management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. Project management is accomplished by following project management processes which are categorized into five process groups namely Initiating, Planning, Executing, Monitoring and Controlling, and Closing. All organizations employ the services of independent professional project management specialists, because they can help to deliver projects that are mission critical for the success of an organization.

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Service Methodology

The service proactively engages the stakeholders of each project within each department including: Chief Information Officer (CIO); Chief Technical Officer (CTO); Project Managers (PM); Project Team Members; Business Analysts (BA); Technical Architects; and of course the Project Sponsor and Customers. By using project stakeholder management and project communications management processes, a robust project management plan is then developed, implemented, managed and reviewed within the organization for each project. The project execution is monitored and controlled and any change requests is accommodated by following the change control process. The project is then closed and plays a critical role towards the success of an organization.

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Service Options

Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production.

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Service Mission

Mr. Shaik is a seasoned top executive that has successfully transformed organizations at CMMI Level 3 and beyond. With vast experience working with CTOs and top corporate management, Mr. Shaik can help to deliver projects within agreed scope, time and budget. Mr. Shaik can also identify opportunities for process improvement, resource alignment, people management and staff recruitment. With extensive experience in project management activities, Mr. Shaik brings 360 degree perspective and a wide array of skills to the table. Through consulting engagements, coaching, corporate training, project workshops, process improvement, re-engineering and enhancement, staff hiring, Mr. Shaik helps achieve organizational goals, enabling corporations for competitive success in the rapidly changing market.

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Service objectives

The following list represents the Key Service Objectives (KSO) for the Appleton Greene Technology Projects service.

1. Project Analysis
   Undertaking a detailed business analysis of the current IT projects within the company for each department. The objective of this service is to analyze the business requirements of each project collected from the end users and/or customers and work with the application development teams and business analysts to come-up with various project documents such as projects management plan, project charter, functional requirements specifications, high level design & low level design, functional test cases, etc. A communication channel will be setup with all key stakeholders of the project for each project i.e., Project Sponsor, Project Manager, Business Analysts, etc. Workshops will be scheduled to complete Project Analysis for each project.
2. Project Development
   Project development focuses on overseeing the execution and monitoring of project work done by application development teams. Projects can be iterative, waterfall or agile. This service will also look after change control processes i.e., which change can be accommodated and which cannot be. A communication channel will be setup with project development team, project manager, project sponsor, business analyst, etc. Daily, Weekly, Monthly meetings will be scheduled to monitor the progress of project development. A project should be tested thoroughly before we can plan for its implementation. This objective of this service is also to review the test execution results a project undergoes in integration testing, function testing, regression testing and performance testing.
3. Project Implementation
   This is where the projects will succeed or fail. Success is achieved by ensuring the project development is completed successfully and zero or less defects before it can be implemented. A smooth turnover of projects developed to ongoing support team has to be done to ensure the support teams can work and fix the post production defects if any. The objective of this service is to review all project implementation documents prepared by the project team and provide valuable comments wherever possible that will help the project teams with a happy project implementation day. A communication channel will be setup with project implementation teams, release management teams and change management teams to ensure the key stakeholders are aware of the progress.
4. Support Management
   Projects can be initiative or support. Both are equally important towards organizational success to stay competent in the market. The objective of this service is to oversee the support activities such as fixing production issues, monitoring application performance, identifying system improvement areas and participation in triage production meetings. A daily stand-up meeting helps the support projects to track production & test issues. A release calendar should be maintained to install production fixes which does not collide with other project installs.
5. People Management
   People work on projects and if they are motivated and energized then projects will ultimately succeed. Project objectives can be achieved by keeping the resources working on the project happy. The objective of this service is to align suitable resources for each project by working with the resource manager. Hiring the right candidate for each project is another objective of this service in collaboration with the hiring manager. Managing the performance of each resource working on respective project is an integral part of project success. Therefore this service also contributes towards performance feedback and appraisal discussions. The service closely works with the project manager and/or hiring manager to ensure resources stay motivated, agile and happy while they are working on the project

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Achievements

HSBC

Project Delivery of various iterative and waterfall projects under global transaction banking for corporate customers is achieved through challenging existing business processes. Business analysis & client management is achieved with positive energy and enthusiasm. $1 Billion account opening project was managed with key stakeholders and appreciation from client is achieved.

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Infosys

Wealth Management is the backbone for banking systems and KYC is critical success factor. Delivery of KYC application and management of quality process is achieved. People management is achieved by following human resource policies and guidelines.

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SAMBA

Project Delivery of iterative and waterfall projects under Trade Finance for corporate customers is achieved through challenging existing business processes. Process improvement for project templates, testing techniques is achieved with intellectual thinking.

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Bank of America

Project Management of various strategic projects for consumer banking is achieved by following the project management process. Organizational goals are achieved by participating in strategy meetings and working with project stakeholders towards achieving them.

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Helios & Matheson

UK, USA, HK, UAE, Saudi Arabia & India technology projects are managed efficiently facing the existing challenges with resource alignment, project scope, aggressive timelines, and busy schedule. Continuous support in delivering the initiative projects and participating in improving the support projects.

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More detailed achievements, references and testimonials are confidentially available to clients upon request.

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Industries

This service is primarily available to the following industry sectors:

Technology

Information technology (IT) is the application of computer science knowledge that helps to load, extract, transmit and modify data, for meeting business requirements. Information technology connects businesses with their customers and helps them achieve their goals. The global IT services industry has spread its footprint in the banking, healthcare, retail, insurance and transportation sectors. The IT market has already reached beyond US $1,000 billion and forecast is estimated to touch US $1,500 in the next 5 years. The application of business and technical expertise i.e., subject matter expertise (SME) enable organizations to define, update, manage, optimize, and access information and business processes. The IT industry also service customers by developing products and support services such as hardware and software maintenance. A few but not limited IT industry professional services offered are IT consulting, development, and integration services. The major IT industry players include United States of America, United Kingdom, and Australia who dominates the global IT services industry. A few IT Outsourcing locations are India, Pakistan, China, Vietnam, and the Philippines who offer low-cost labor and multi-talented skilled technology professionals. The increasing global demand for systems, software, and services, as well as IT spending by governments, and the banking and financial sectors are likely to boost the IT services market.

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Banking & Financial Services

A bank is a financial institution that generates profit by lending money to the borrower contributing wealth to the bank’s balance sheet. Other ways of generating revenue includes but not limited to interest, transaction fees, and financial advice. Banks are highly regulated in most countries and have significant influence on national economy. All nations hold liquid assets equal to their liabilities and the feature is so called reserve banking. Banks offer wide range of services to their customers such as personal banking, corporate banking, investment banking, insurance, consumer finance, trading etc. Banks interact with customers through multifaceted channels such as Automated Teller Machines, Branch, Call Center, Online Banking, Mobile Banking and Telephone Banking. Banks are often open for risk which have triggered crisis on many occasions. Liquidity & Credit risk are the most common risk factors where banks have suffered more often. The global banking industry has more than 100,000 banks and United States of America has the most banks in the world. The assets of largest 1,000 banks in the world grow around 7% every year.

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Internet

Internet is a system of globally connected computer networks to link all devices worldwide using internet protocol such as TCP/IP. The internet offers different services such as electronic mail, file sharing, interlinked hyper-text documents and applications of World Wide Web. Common methods of accessing internet by users include dial-up with computer modem via telephone circuits, broadband over coaxial cable, copper of fiber optic wires, Wi-Fi, and mobile technology via 3G, 4G. Entertainment industry has witnessed rapid growth on internet since internet has offered new forms of interactions such as instant messaging, blogs, forums, and social networking. Online shopping has been a revolution on the internet that offers door delivery service by most retailers and small traders. Internet is the prime target of malicious attempts to gain unauthorized control to cause interruptions and/or access private information. Though internet is used in all countries, some nations have restricted access to the content on the internet such as pornography, political and religious content. It is researched that the energy used by internet is less than 2% of the energy used by humanity.

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Insurance

Insurance is the management of risk of uncertain loss carried by the insured offered by the insurer. Insurance has been a key aspect of one’s life to protect their family with the finances they need to survive in case of any personal loss. The amount of money to be charged for a certain amount of insurance coverage is called the premium. The insured receives a contract, called the insurance policy, which details the conditions and circumstances under which the insured will be financially compensated. There are many modern insurance types such as Property Insurance, Life Insurance, Auto Insurance and Health Insurance. United States holds a record profit of $100 billion in the year 2003. Life insurance premiums increased by 3.2% in 2010 and non-life premiums by 2.1%. While industrialized countries saw an increase in premiums of around 1.4%, insurance markets in emerging economies saw rapid expansion with 11% growth in premium income.

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Telecommunications

Telecommunication is an exchange of information between two or more individuals and/or companies using the technology. Technologies such as telephone, radio, satellites, and internet are few to highlight. Wireless communication has been the revolution in 20th century. Telecommunication system consists of 3 parts transmitter, medium of transmission and receiver. Telecommunications play an increasingly important role in the world economy and the global telecommunications industry was about a $4.7 trillion sector in 2012. The service revenue of the global telecommunications industry was estimated to be $1.5 trillion in 2010. On 10 November 2014, President Obama recommended the Federal Communications Commission reclassify broadband Internet service as a telecommunications service in order to preserve net neutrality.

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Locations

This service is primarily available within the following locations: