HR Management

Executive summary

HR Management

In an ever changing world, organizations long standing strategy focusing on investing in people has proven to be amongst the most viable approaches to succeed in business world and coping with the continuous changes. Investing in people, mainly teams, at all levels, do transform Key Corporate Objectives into actions. While teams might work collectively in harmony on certain projects or towards specific targets, the increasing business challenges that necessitate continuous improvement and development, do urge key stakeholders to always look for tools and skills in place to manage effectively the human capital do ensure a successful implementation of corporate strategy in an organization. Building Teams and managing their performance, open the way for a world of opportunities for development and growth for both the organization and the individual. The organization succeeds and grows and the employees become loyal, motivated and ready to deliver their best performance, as they have the sense of proudly belonging to the workplace. This service is cross divisional and involves multiple departments and is vital for achieving sustainable results. It brings all teams on the same page of mutual understanding and fruitful cooperation, increasing sensibly their efficiency and motivation. By enabling the formation of harmonized motivated teams and monitoring their ongoing performance, the organization do build a strong yet flexible internal structure that encompasses the ever changing directions and trends in today’s business world. Organization mission, vision and values are achievable in reality through people. Only Organizations who unleash people capabilities do meet the expectations of their different stakeholders in all aspects of the business.

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Service Methodology

The service proactively engages the resources of each department, initially through the appointed head of each department, including: the Chief Executive Officer (CEO); the Chief Operations Officer (COO); the Chief Finance Officer (CFO); the Chief Marketing Officer (CMO); the Chief Technical Officer (CTO); the Chief Production Officer (CPO); the Chief Legal Officer (CLO) and of course the Chief Human Resource Officer (CHRO). By using a stakeholder management approach, a fluid Human Resources management business process is then planned, developed, implemented, managed and reviewed within the organization, incorporating all departments, effectively enabling the corporation to do this for themselves, which ensures the commitment from key stakeholders and sustainable value.

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Service Options

Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production.

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Service Mission

During her long professional experience in multinational environment for Human resources management, Ms. Darwish have the necessary expertise to advise and identify opportunities for process and organizational improvement to align resources for maximum profitability. Ms. Darwish aim to provide her consultancy service, generated through her long professional experience built on real life cases, in a structured practical way ,to organizations looking for continuous improvement With years of experience in global business transformation activities: mergers and acquisitions; large-scale international expansion; global market entry and organizational model revitalization, Ms. Darwish brings a valued global perspective and a wide array of skills to the table. Through consulting engagements, coaching, business process improvement, re-engineering and enhancement, Ms. Darwish helps build organizational capacity through its human resources management, preparing corporations for sustainable success in the rapidly changing 21st century.

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Service objectives

The following list represents the Key Service Objectives (KSO) for the Appleton Greene HR Management service.

1. Process Analysis
   Analyzing existing teams structure through identification of five essential characteristics in terms of : Interdependency, skills sets, autonomy, internal processes and stability over time. Conducting a SWOT analysis to screen out strengths, weaknesses, opportunities and threats in existing teams. This will be conducted via communications with the appointed head of each department, or an elected key employee. The objective here is to analyse what is working and what is not working within the teams.
2. Process Development
   Using the results to form a team through setting clear direction, organizational support, empowering structure, identification of inter-teams key relationships and external factors. SMART goals (specific, measurable, attainable, realistic and time bound) are to be prepared and launched by the different departments in order to ensure commitment and ownership of the different teams members. Processes are developed using a stakeholder management approach, engaging the human resources available within each department in order to ensure ownership and commitment from key employee leading teams.
3. Process Implementation
   Success is achieved by the provision of ongoing support and assistance, over a sustainable period of time, while processes are being implemented. Performance measurement is to be applied and monitored by team leaders through continuous reviews of results, providing feedback and addressing issues in timely manner. Rewarding team performance is key for team motivation including financial compensation but also moral recognition, education as part of being a team member, travel, promotion and celebration of successes.
4. Process Management
   Once the process has been implemented successfully, it needs to be continuously managed by each individual department. Evaluation of the implementation results, addressing issues on time and finding solutions for what is not working is key to maintain the viability of the process in accordance with the company’s mission and objectives. This simply involves the ongoing analysis of what is working and what is not working and ensuring that each team remains proactive and flexible enough to change and evolve as and when necessary.
5. Process Review
   To remain proactive and competitive the process will need periodical review in order to remain efficient and adequate to different team’s structures and targets, as the business itself evolves. By doing so, this will enable the company to achieve competitive advantage through its most valuable asset, its human capital, within its industry sector and within the geographical locations where it operates and this will ultimately affect the company’s ability to achieve and maintain greater market share.

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Testimonials

”The success of Appleton Greene’s programs is in their delivery. They are very well planned, developed and managed, but it is the way in which they are implemented which is so refreshing. Each learning provider acts as a project leader and is responsible for development and implementation, but there are so many knowledgeable consultants who are engaged from all over the world and this is what makes the program delivery so exciting.”

A quotation taken from a client reference within the Chemical industry

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“As an industry, we are used to investing heavily in long-term product development. We also accept that the majority of products which we develop in will never be produced. We accept that as long as a few products are commercially viable, then this will usually provide our organization with sufficient profit contribution for business sustainability. However, our investment in various Appleton Greene programs has in all cases provided a tangible return on investment. This is simply because they are all targeted towards improving business processes and any improvement, no matter how small, is instantly felt and appreciated.”

A quotation taken from a client reference within the Pharmaceutical industry.

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“Appleton Greene does not provide solutions, they enable their clients to find the right solutions. This is achieved by an innovative and flexible approach to learning which is refreshing. Knowledge is transferred through the implementation of tangible business processes, which are sensitive to ever-changing client requirements. The experience is rewarding.”

A quotation taken from a client reference within the Healthcare industry

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“Due to globalization, many of our departmental teams are located in a number of different geographical locations worldwide, it is therefore imperative that processes are implemented on a global scale to incorporate corporate strategy. The fact that Appleton Greene has trainers and consultants internationally, with specific geographical and industry knowledge is a bonus because this helps them to facilitate international teams and groups to achieve common goals.”

A quotation taken from a client reference within the Automotive industry

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“In the construction industry we like to think that we are able to build things that will stand the test of time. I believe that Appleton Greene has a similar approach to program development. There are no quick fixes. Everything is about long-term commitment, durability and sustainability, which we as an organization can of course instantly relate to.”

A quotation taken from a client reference within the Construction industry.

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More detailed achievements, references and testimonials are confidentially available to clients upon request.

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Industries

This service is primarily available to the following industry sectors:

Chemicals

The chemical industry comprises the companies that produce industrial chemicals. Central to the modern world economy, it converts raw materials (oil, natural gas, air, water, metals, and minerals) into more than 70,000 different products. In the U.S. there are 170 major chemical companies. They operate internationally with more than 2,800 facilities outside the U.S. and 1,700 foreign subsidiaries or affiliates operating. The U.S. chemical output is $750 billion a year. The U.S. industry records large trade surpluses and employs more than a million people in the United States alone. The chemical industry is also the second largest consumer of energy in manufacturing and spends over $5 billion annually on pollution abatement. In Europe the chemical, plastics and rubber sectors are among the largest industrial sectors. Together they generate about 3.2 million jobs in more than 60,000 companies. The chemical sector alone represents 2/3 of the entire manufacturing trade surplus of the EU. The chemical sector accounted for 12% of the EU manufacturing industry’s added value. Europe remains the world’s biggest chemical trading region with 43 % of the world’s exports and 37%of the world’s imports, although the latest data shows that Asia is catching up with 34% of the exports and 37% of imports. Even so Europe still has a trading surplus with all regions of the world except Japan and China where there was a chemical trade balance. Europe’s trade surplus with the rest of the world today amounts to 41.7 billion Euros. The chemical industry has shown rapid growth for more than fifty years. The fastest-growing areas have involved the manufacture of synthetic organic polymers used as plastics, fibers and elastomers. Historically and presently the chemical industry has been concentrated in three areas of the world, Western Europe, North America and Japan. The European Community remains the largest producer area followed by the USA and Japan.

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Pharmaceutical

The pharmaceutical industry develops, produces, and markets drugs or pharmaceuticals licensed for use as medications. Pharmaceutical companies are allowed to deal in generic or brand medications and medical devices. They are subject to a variety of laws and regulations regarding the patenting, testing and ensuring safety and efficacy and marketing of drugs. Drug companies are like other companies in that they manufacture products that must be sold for a profit in order for the company to survive and grow. They are different from some companies because the drug business is very risky. For instance, only one out of every ten thousand discovered compounds actually becomes an approved drug for sale. Much expense is incurred in the early phases of development of compounds that will not become approved drugs. In addition, it takes about 7 to 10 years and only 3 out of every 20 approved drugs bring in sufficient revenue to cover their developmental costs, and only 1 out of every 3 approved drugs generates enough money to cover the development costs of previous failures. This means that for a drug company to survive, it needs to discover a blockbuster (billion-dollar drug) every few years. Industry-wide research and investment has reached a record $65.3 billion. While the cost of research in the U.S. is about $34.2 billion, revenues rose by $200.4 billion. A study by the consulting firm Bain & Company reported that the cost for discovering, developing and launching (which factored in marketing and other business expenses) a new drug (along with the prospective drugs that fail) rose over the last five years to nearly $1.7 billion. According to Forbes, development costs are between $4 billion to $11 billion per drug. The United States accounts for more than a third of the global pharmaceutical market, with $340 billion in annual sales followed by the EU and Japan. Emerging markets such as China, Russia, South Korea and Mexico outpaced that market, growing a huge 81 percent. According to IMS the global pharmaceutical industry is estimated at US$1.1 trillion.

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Healthcare

The health care industry, or medical industry, is an aggregation of sectors within the economic system that provides goods and services to treat patients with curative, preventive, rehabilitative, and palliative care. The modern health care industry is divided into many sectors and depends on interdisciplinary teams of trained professionals and paraprofessionals to meet health needs of individuals and populations. The health care industry is one of the world’s largest and fastest-growing industries. Consuming over 10 percent of gross domestic product (GDP) of most developed nations, health care can form an enormous part of a country’s economy. For purpose of finance and management, the health care industry is typically divided into several areas. As a basic framework for defining the sector, the United Nations International Standard Industrial Classification (ISIC) categorizes the health care industry as generally consisting of: hospital activities; medical and dental practice activities; “other human health activities”. This third class involves activities of, or under the supervision of, nurses, midwives, physiotherapists, scientific or diagnostic laboratories, pathology clinics, residential health facilities, or other allied health professions, e.g. in the field of optometry, hydrotherapy, medical massage, yoga therapy, music therapy, occupational therapy, speech therapy, chiropody, homeopathy, chiropractic’s and acupuncture. The Global Industry Classification Standard and the Industry Classification Benchmark further distinguish the industry as two main groups: health care equipment and services; and pharmaceuticals, biotechnology and related life sciences. Health care equipment and services comprise companies and entities that provide medical equipment, medical supplies, and health care services, such as hospitals, home health care providers, and nursing homes. The second industry group comprises sectors companies that produce biotechnology, pharmaceuticals, and miscellaneous scientific services. Other approaches to defining the scope of the health care industry tend to adopt a broader definition, also including other key actions related to health, such as education and training of health professionals, regulation and management of health services delivery, provision of traditional and complementary medicines, and administration of health insurance. The global medical device industry has experienced significant growth over the last five years and is expected to continue, reaching approximately US $302 billion with a CAGR of 6.1% during the next five years. The medical device industry is comprised of surgical, cardiovascular, home healthcare, general medical and other devices. The indust