Healthcare Management
Accredited Consulting Service for Mr. Brown Accredited Senior Consultant (ASC)
The Appleton Greene Accredited Consultant Service (ACS) for Healthcare Management is provided by Mr. Brown and provides clients with four cost-effective and time-effective professional consultant solutions, enabling clients to engage professional support over a sustainable period of time, while being able to manage consultancy costs within a clearly defined monthly budget. All service contracts are for a fixed period of 12 months and are renewable annually by mutual agreement. Services can be upgraded at any time, subject to individual client requirements and consulting service availability. If you would like to place an order for the Appleton Greene Healthcare Management service, please click on either the Bronze, Silver, Gold, or Platinum service boxes below in order to access the respective application forms. If you have any questions or would like further information about this service, please CLICK HERE. A detailed information guide for this service is provided below and you can access this guide by scrolling down and clicking on the tabs beneath the service order application forms.
Client Telephone Conference (CTC)
If you have any questions or if you would like to arrange a Client Telephone Conference (CTC) to discuss this particular Unique Consulting Service Proposition (UCSP) in more detail, please CLICK HERE.
Bronze Client Service
Monthly cost: USD $1,500.00
Time limit: 5 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze service includes:
01. Email support
02. Telephone support
03. Questions & answers
04. Professional advice
05. Communication management
To apply – CLICK HERE
Silver Client Service
Monthly cost: USD $3,000.00
Time limit: 10 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze service plus
01. Research analysis
02. Management analysis
03. Performance analysis
04. Business process analysis
05. Training analysis
To apply – CLICK HERE
Gold Client Service
Monthly cost: USD $4,500.00
Time limit: 15 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze/Silver service plus
01. Management interviews
02. Evaluation and assessment
03. Performance improvement
04. Business process improvement
05. Management training
To apply – CLICK HERE
Consultant Profile
Mr. Brown is an approved Senior Consultant at Appleton Greene and he has experience in management. He has achieved a Master of Hospital Administration and a Bachelor of Science in Biology/Biological Sciences. He has industry experience within the following sectors: Healthcare and Non-Profit & Charities. He has had commercial experience within the following countries: United States of America, or more specifically within the following cities: Atlanta GA; Grand Prairie TX; Dallas TX; Abilene TX and Tyler TX. His personal achievements include: facilitated performance management improvement process; facilitated medical service diversification and facilitated increase in charitable contributions. His service skills incorporate: executive effectiveness; time management and performance improvement.
To request further information about Mr. Brown through Appleton Greene, please CLICK HERE
Executive Summary
Healthcare Management
Managers today face a myriad of opportunities and challenges. Strong managers welcome opportunities and embrace challenges as new opportunities in disguise. To be our best and leader our companies well, managers must tackle time management, motivating and growing the managers that they lead, addressing personnel shortages, recognizing and resolving conflicts, and providing the highest quality product or service possible. We are here to help managers address these challenges and turn them into opportunities for growth and success.
The place to begin is with personal time management. Our Time Management Improvement Program will assist executives in addressing this issue and moving toward a satisfactory resolution.
A key component of successful time management is proper organization. We assist executives in assessing their organizational structure and configuring it so as to maximize effective management.
No organization is going to be effective without competent supervisors at all levels in the organization. Training in supervisory skills is especially important for middle managers as many of them come from a non-managerial background with no experience or training in supervision at all. We engage and train supervisors to use proven techniques and methods that will achieve the desired results of a more effective and productive workplace.
High on the list of problems confronting executives today is the chronic shortage of qualified personnel. This shortage usually shows itself in high employee turnover and chronic understaffing in key areas. Although there are four generations of workers in today’s workforce, the majority of those workers are millennials – those born between 1980 and 2000. This generation responds to management differently than others, which can result in a disconnect that shows itself in high turnover and low employee retention. We show you how to communicate effectively with these employees and motivate them to stay with you and work hard.
Anytime change comes to an organization, there is the risk of conflict. The effective executive recognizes the signs of organizational conflict and strategically moves to resolve those conflicts before damage is done to the organization. We assist executives in recognizing those signs of conflict and implementing proven strategies to resolve them.
Institutional success in today’s marketplace demands an emphasis on quality improvement at all levels. One area that proves high quality standards is the pursuit and achievement of accreditation from a nationally recognized accrediting authority. We have significant experience in assisting with achieving national accreditation from the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and can implement this program in an organization so that accreditation can be readily achieved. We can also develop a program specific to the accrediting body of other types of organizations and assist in implementation to achieve accreditation.
John C. Maxwell said, “The single biggest way to impact an organization is to focus on leadership development.” Now is the time to take your skills and organization to the next level of excellence. We are poised and ready to help you achieve your success goals. With over 35 years of management experience, our methods are tested and proved effective. We are dedicated to your success.
Service Methodology
Our Service Methodology is best illustrated by the LODE method: Listen, Observe, Develop, and Execute.
First, we listen carefully as the client describes the situation for which help is needed. Careful listening ensures that we grasp the essentials of the problems they face and enables us to begin formulating a plan of assistance. In listening, we can also identify underlying challenges perhaps not identified by the client, but that also need to be addressed for future success.
Next, we seek to observe the areas described in the listening sessions. Based on our extensive experience in management, observation helps us identify problem areas. We are able to see and assess aspects of a manager’s practice previously unnoticed by the manager because of the familiarity of their routine. This guides us as we develop a strategic plan to address the identified issues.
Using the SWOT (Strengths, Weaknesses, Opportunities, and Threats) model, we can map out the best way forward for the manager. This process helps clearly identify the issues in achieving resolution of problem areas. As we present our findings, the client will be able to see more clearly areas to be addressed as well as areas where they excel and should continue without much change. Addressing the critical issues without detriment to areas which are already successful is key to moving forward.
Finally, we assist the client in executing the agreed-upon plans. Execution is the essential (and often missing) element in achieving the desired outcomes. We are able to help managers achieve these goals by providing an accountability partner as well as an encourager.
Service Options
Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production.
Service Mission
Our Service Mission is to assist managers in increasing their competence and performance through the application of proven management strategies and sharpened executive judgment. No manager is perfect; therefore, there is by definition room for improvement for every manager. Every manager has inherent strengths and weaknesses and those who excel are those who improve their strengths and overcome their weaknesses. The use of a consultant in accomplishing these two processes has proven to be very practical for many managers over the years. The consultant is able to see and assess aspects of a manager’s practice previously unnoticed by the manager because of the familiarity of their routine.
Our strength is to be able to draw on many years of experience in helping managers improve their practice and tailor a program to the specific situation of any client that will accomplish the objectives of improving managerial strengths and overcoming weaknesses. Using our LODE methodology (Listening, Observing, Developing, and Executing) we help managers to make tangible improvements in their performance of their duties. We guide our clients onto a pathway of continuous evaluation of their own practice and develop ways to improve any aspect that shows a need for improvement.
A critical component of our service is developing an Action Plan for each manager outlining specific goals to achieve and reasonable target dates for their accomplishment. We are able to help managers achieve these goals by providing an accountability partner as well as an encourager.
Service Objectives
The following list represents the Key Service Objectives (KSO) for the Appleton Greene Healthcare Management service.
- Time Management
The place to begin is with personal time management. Our Time Management Improvement Program will assist executives in addressing this issue and moving toward a satisfactory resolution. The goal of this program is to produce managers that manage their time well and are able to accomplish their personal and corporate goals within required parameters and deadlines. To accomplish this, we use the LODE method: Listen, Observe, Develop, and Execute. Implementation of the LODE method is the result of over forty years of upper level management experience as well as training managers in healthcare and relate fields. The service generally works like this:
Listening: Personal time management improvement begins with listening as the manager describes the usual workday, paying careful attention to the presence of time wasters.
Observing: We observe the manager in the workplace in order to verify impressions and learn examples of time-wasting activities. Examples of time-wasting activities we see most often are: Interruptions, Reading impersonal email messages, inefficient use of the telephone – especially text messaging, Unfocused internet browsing, and informal conversations with co-workers.
Develop a plan: Then in consultation with the manager, we develop a plan to overcome the discovered obstacles that are impediments to productive time management.
Execute the Plan: Then we assist the manager in the execution of the plan, providing coaching and positive reinforcement as needed. Optimal time management requires the development of some new skills and the discarding of some old habits. These steps are not necessarily easy, so we continue to work with the manager to achieve the maximum benefit from the program.
As the manager becomes more efficient in this area, he/she is then capable of teaching his/her team the same principles and assisting them in using their time more efficiently. This can also translate into more effective use of time for the team as a whole in achieving its objectives. Time is our greatest resource and one over which we have the most control. Managers who learn to maximize the use of their time are the most likely to be the most successful.
- Organizational Improvement
A key component of successful time management is proper organization. We assist executives in assessing their organizational structure and configuring it so as to maximize effective management. At one healthcare institution our client was tasked with creating an Emergency Medical Service for a city of 100,000 residents in 30 days. Not only did we have to assemble the required organizational components, it was necessary to insure that the proper organizational assignments were made so as to optimize the effectiveness of the operation long-term. The procedure generally works like this:
Listening: We ask managers to tell us about reporting relationships, span of control issues, and functions of upper and middle managers. This allows us to determine the optimal arrangement of management assets.
Observe: Reporting relationships are examined to be sure they are grouped according to relatedness and efficiency. Responsibilities assigned to upper managers are examined for span of control issues so that these managers are able to address functionality of their assigned areas of responsibility in depth to be sure of a smooth operation. The responsibilities of middle managers are examined for the appropriateness of functional relationships and sensible reporting groups. As companies grow and expand operations, reporting relationships can sometimes be made in a fashion that does not contribute to efficient management. For example, administrative and staff functions can sometimes be grouped with production and line responsibilities. This can result in inefficient functioning as the requirements for good management differ for line and staff functions.
Develop a Plan: The Listening and Observation steps will likely reveal organizational arrangements that are less than optimal. We then work with managers to develop a plan that outlines the corrective steps necessary to achieve optimal organizational structure.
Execute the Plan: We work with managers to realign reporting relationships along more functional lines and streamline those relationships so that no manager has too great a pan of control.
- Supervisory Training
No organization is going to be effective without competent supervisors at all levels in the organization. Training in supervisory skills is especially important for middle managers as many of them come from a non-managerial background with little or no experience or training in supervision at all. This is a particular issue in hospitals. Far too often a good clinical nurse is promoted to supervisor and then to manager without any training in management. Our procedure to remedy this prevalent issue generally works like this:
Listening: We interview upper management and selected supervisors to gain a first-hand understanding of the issues extant with the client.
Observe: We spend quality time with supervisors observing their management styles and performance to gain an understanding of the degree to which training is necessary.
Develop a Plan: We engage and train supervisors to use proven techniques and methods that will achieve the desired results of a more effective and productive workplace in areas such as conflict resolution, talent development, promotion, and recognition of excellence. In addition, we help supervisors learn to set personal goals and assist their employees in goal setting. We then teach supervisors how to use these goals in evaluations of employees. We examine reporting relationships to assure optimal assignments that contribute to the organization’s goals and objectives.
Execute the Plan: We work with upper management to schedule supervisory training as indicated by the previous steps and to be cost effective in the use of supervisor’s time.
- Employee Retention
High on the list of problems confronting executives today is the chronic shortage of qualified personnel. This shortage usually shows itself in high employee turnover and chronic understaffing in key areas. Today’s workforce is largely made up of five generations, each of which responds differently to management and supervision. This can result in a disconnect that shows itself in high turnover and low employee retention. We show you how to communicate effectively with these employees and motivate them to stay with you and work hard. In addition, we work with supervisors to improve their listening skills as employees are more satisfied in the workplace if they perceive that their concerns are heard and addressed by management. The procedure generally works like this:
Listen: We interview human resources personnel to gauge the degree of problems with high turnover and low employee retention.
Observe: We review relevant statistical information pertaining to turnover and retention to gauge the intensity of problems faced in these areas.
Develop a Plan: We work with human resources management on plans to improve communication skills, review benefits, and improve workplace conditions so as to address the most common problems that cause high turnover and low employee retention.
Execute the Plan: We work with human resources management to put concrete steps in place that will address the problems found to exist in the organization.
- Conflict Resolution
Anytime change comes to an organization, there is the risk of conflict. The effective executive recognizes the signs of organizational conflict and moves strategically to resolve those conflicts before damage is done to the organization. We assist executives in recognizing those signs of conflict and implementing proven strategies to resolve them.
We work with managers to learn to identify ineffective conflict resolution strategies (Avoidance, Competing, Accommodating) and move toward effective ones (Collaboration, Compromising). Good negotiating skills are an essential element of Conflict Resolution. We help managers learn (1) identify the issues clearly and succinctly, (2) to define the desired outcome in concrete terms, and (3) to identify superfluous issues that are not central to the achievement of the desired outcome and (4) design strategies that will move toward the achievement of the desired outcome.
Achievements
“I led the team that created a not-for-profit purchasing co-op centered at Hendrick Hospital in Abilene, TX that ultimately benefitted ten rural West Texas hospitals.”
“As a result of a pull-out by the former ambulance provider, the City of Grand Prairie, TX (approx. population 125,000) was in danger of being left without ambulance service. I led the team that created an ambulance service to serve that city, including procurement of equipment and supplies, recruiting and training personnel, and securing vehicles in thirty days. As a result, the city was never without adequate ambulance service.”
“At Georgia Baptist Healthcare System, I had the opportunity to provide the first ultrasonic lithotripsy service to the entire State of Georgia. Under my direction, we renovated facilities to accommodate the equipment, purchased the equipment from the manufacturer in Germany, had it delivered in Atlanta, installed, and made operational. The result was a major improvement in the quality of care for patients suffering from kidney stones.”
“I became Practice Manager for a leading psychologist in East Texas who was ready to retire but wanted to explore selling his practice. I led the transition to a more stable revenue stream – not dependent on him – which greatly increased the value of the practice to a prospective buyer.”
“Another psychologist in East Texas had the opportunity to purchase a practice from a retiring psychologist but wanted professional management in place to assure success. I was retained and the practice is still going strong after twenty years of profitable operation.”
More detailed achievements, references and testimonials are confidentially available to clients upon request.
Industries
This service is primarily available to the following industry sectors:
Healthcare
Healthcare has been a booming business with the rapid development of new technologies and improved pharmaceuticals with which to combat disease. As the Baby Boomer generation ages, demand for healthcare services is set to accelerate. Boomers are generally living longer and, having benefitted from the inoculations against the diseases that used to ravage childhood, they are in better health as they age. With the development of prosthetics for joint replacement, healthcare providers are positioned to provide meaningful relief to those who have been injured or have orthopedic problems caused by aging. Additionally, advances in cardiac care have greatly reduced the morbidity and mortality associated with heart disease. The advent of robotic surgery has greatly diminished the risk previously associated with major invasive procedures as well. Continued development of new diagnostic techniques using non-invasive (or minimally invasive) modalities gives the physician expanded information for diagnostic and therapeutic evaluation.
Non-Profits and Charities
Non-profit organizations and charities face a continual struggle to secure adequate funding for their missions. As a result, they must rely on donors to assist so that they may continue their valuable work. The development of a stable base of major donors is a process that demands experience and expertise so as to be effective. Many non-profits and charities have never achieved such a donor base, and, as a result, are unable to achieve many of the worthy goals to which they aspire.
The recruitment and preservation of dependable donors is the result of the development of a solid plan that is executed by knowledgeable professionals. When such plans are in place, the likelihood of adequate funding for the mission of the enterprise is greatly increased.
Locations
This service is primarily available within the following locations:
Dallas-Ft. Worth, Texas
The Dallas-Ft. Worth, Texas Metroplex is one of the fastest growing and prosperous business centers in the American Southwest. With a current population of 6.5 million and an average household income of $77,000 the Metroplex is an ideal location for almost any business to flourish. In addition, the favorable business tax climate in Texas adds to the attractiveness. The economy of the Metroplex is well diversified with manufacturing, construction, and other service industries alongside world-class universities and healthcare institutions. The DFW Airport is a major service hub for international airlines as well as regional carriers, so transportation is reliable and fast. The Metroplex is also served by four Interstate highways which facilitates the rapid movement of goods throughout the nation.
Atlanta, GA
The metro Atlanta area is experiencing significant growth as a major commercial hub of the Southeastern United States. With a current population of just over 5 million and a median income of $69,000, Atlanta is poised to continue to be the dominant center of the area. With a diversified economy and a favorable state tax climate, the future is bright for this city and its surrounding areas. Atlanta has long been a transportation hub due to the Jackson-Hartsfield Airport’s dominance in the Southeast US. World-class universities and healthcare facilities add great value to the area in addition to being engines of economic growth. Major companies located in Atlanta are Coca-Cola, Georgia Pacific, Delta Airlines, Home Depot, and United Parcel Service (UPS).
Houston, TX
Houston is the largest city in Texas with a current metro area population estimated at 6.7 million. The median income for Metro Houston is currently just over $60,000 per annum. Houston has the busiest seaport in the country (based on tonnage). In addition, world-class medical facilities are based there. Houston is home to many major corporations, especially in the oil and gas industry. The favorable business tax climate of Texas makes Houston a very desirable place to grow almost any type of business. Houston is home to 25 of the Fortune 500 companies in addition to hundreds of smaller regional and national companies.
Tyler, TX
Tyler is a mid-size city in East Texas with an estimated population of 105,000. The median household income is $58,385. Tyler is a regional medical center, having a medical school affiliated with the University of Texas as well as three large hospitals. In addition, Tyler is home to one of the largest community colleges in Texas (Tyler Junior College) and the University of Texas at Tyler. Tyler’s business climate is quite favorable with a good supply of available workers. The economy is diversified between education, healthcare, manufacturing, oil and gas, and professional services. Major companies located in Tyler are Trane, American Standard, Delek Refining, and John Soules Foods.
Clients
This service’s current clients or employers include:
Loughmiller Institute
Corporate Summary – Dr. Westmoreland is a clinical psychologist practicing in Tyler Texas. We have managed his practice for over twenty years, resulting in an unbroken string of profitable years in which his goals for income and work were satisfied. Chief among our accomplishments for this practice are dominance in the marketplace for certain mental health counseling and testing services, adaptation to changes in the reimbursement for mental health services, and efficient organization of the administrative office to provide adequate support to the professional practice.
Web Site Address – www.loughmiller-institute.com
Capstone Personnel Services, Inc.
Corporate Summary – Capstone Personnel Services, Inc. was a temporary staffing agency located in Tyler, TX and specializing in the placement of non-physician medical personnel. We served under contract as the General Manager for four years before the Company was sold to new owners. We led the Company through the turmoil in medical staffing resulting from the COVID epidemic of 2021-22 and produced two of the most profitable years of their twenty-five year existence during the period. We also led the transition to changing models of temporary staffing as the demands of healthcare providers for temporary personnel changed from a per diem model to a longer-term contract model. Certification by the Joint Commission on the Accreditation of Healthcare Organizations is a major achievement for a temporary staffing agency and provides a distinct competitive advantage when being considered by a healthcare provider that is accredited by the Joint Commission. We continued an unbroken string of Joint Commission Certifications for Capstone, leading them successfully through two biennial surveys.
Service Benefits
Management
- Improved Profitability
- Decreased Turnover
- Improved Management
- Improved Structure
- Improved Supervision
- Improved Productivity
- Better Planning
- Competitive Advantage
- Professional Growth
- Personal Satisfaction
Human Resources
- Improved Retention
- Decreased Turnover
- Competitive Advantage
- Improved Supervision
- Improved Productivity
- Employee Satisfaction
- Conflict Resolution
- Professional Growth
- Competitive Advantage
- Improved Profitability
Production
- Improved Profitability
- Decreased Turnover
- Improved Management
- Improved Structure
- Improved Supervision
- Improved Productivity
- Better Planning
- Competitive Advantage
- Professional Growth
- Personal Satisfaction
Bronze Service
Monthly cost: USD $1,500.00
Time limit: 5 hours per month
Contract period: 12 months
Bronze service includes:
01. Email support
02. Telephone support
03. Questions & answers
04. Professional advice
05. Communication management
SERVICE DESCRIPTION
The Bronze Client Service (BCS) for Healthcare Management provides clients with an entry level option and enables client contacts to become personally acquainted with Mr. Brown over a sustainable period of time. We suggest that clients allocate up to a maximum of 5 Key Employees for this service. Your Key Employees can then contact the consultant via email, whenever they feel that they need specific advice or support in relation to the consultant’s specialist subject. The consultant will also be proactive about opening and maintaining communications with your Key Employees. Your Key Employees can list and number any questions that they would like to ask and they will then receive specific answers to each and every query that they may have. Your Key Employees can then retain these communications on file for future reference. General support inquiries will usually receive replies within 48 hours, but please allow a period of up to 10 business days during busy periods. The Bronze Client Service (BCS) enables your Key Employees to get to know their designated Appleton Greene consultant and to benefit from the consultant’s specialist skills, knowledge and experience.
Silver Service
Monthly cost: USD $3,000.00
Time limit: 10 hours per month
Contract period: 12 months
Bronze service plus
01. Research analysis
02. Management analysis
03. Performance analysis
04. Business process analysis
05. Training analysis
SERVICE DESCRIPTION
The Silver Client Service (SCS) for Healthcare Management provides more time for research and development. If you require Mr. Brown to undertake research on your behalf, or on behalf of your Key Employees, then this would understandably require more time and the Silver Client Service (SCS) accommodates this. For example, you may want your consultant to undertake some research into your management, performance, business, or training processes, with a view towards providing an independent analysis and recommendations for improvement. If any research and development, or business analysis is required, then the Silver Client Service (SCS) is for you.
Gold Service
Monthly cost: USD $4,500.00
Time limit: 15 hours per month
Contract period: 12 months
Bronze/Silver service plus
01. Management interviews
02. Evaluation and assessment
03. Performance improvement
04. Business process improvement
05. Management training
SERVICE DESCRIPTION
The Gold Client Service (GCS) for Healthcare Management is intended for more detailed evaluation and assessment, that may require your Key Employees to have monthly meetings or interviews with Mr. Brown These meetings and interviews can be conducted over the telephone, Skype, or by video conference if required. The consultant can also attend your business premises, an Appleton Greene office, or another mutually beneficial location, but please note that clients are responsible for the costs of any disbursements separately, including travel and accommodation. This service enables you to integrate the specific skills, knowledge and experience of your designated consultant into your Key Employee management team. The Gold Client Service (GCS) can also incorporate training workshops, business presentations and external meetings with customers, suppliers, associations, or any other business-related stakeholders.
Platinum Service
Monthly cost: USD $6,000.00
Time limit: 20 hours per month
Contract period: 12 months
Bronze/Silver/Gold service plus
01. Project planning
02. Project development
03. Project implementation
04. Project management
05. Project review
SERVICE DESCRIPTION
The Platinum Client Service (PCS) for Healthcare Management is our flagship service and will be required if you need Mr. Brown to facilitate the planning, development, implementation, management, or review of a particular project relating to his specialist subject, which would obviously require more time and dedication. This service enables you to reserve up to 12.5% of the consultant’s working month and provides a more hands-on service as and when required. If you need more time than this, then this can always be arranged, subject of course to the consultant’s ongoing availability. The benefit of having an external consultant involved in projects is they provide an independent perspective and are not influenced by internal politics, day-to-day responsibilities, or personal career interest. They provide objectivity, specific knowledge, skills and experience and will be entirely focused upon the tasks at hand. The Platinum Client Service (PCS) will provide your organization with a valuable resource as and when you need it.