Executive Summary

Engage Excellence

If you want to be successful in the fast-paced and competitive world of modern business, the strength of your teams is more important than the quality of your products, services, or strategies. The ability of any organization to achieve success is mainly contingent on the caliber of its workforce as well as the organization’s capacity to maximize the potential of its employees.

High-performing teams are not simply a collection of individuals; rather, they are cohesive, self-motivated entities that do more than the sum of their parts. They serve as the driving force behind productivity, innovation, and sustained economic expansion. Engage Excellence is designed to construct these kinds of teams, through a strong understanding of human dynamics, a dedication to continuous improvement, and an aim for liberating leadership.

Engage Excellence is not your usual consulting service; rather, it is a journey to build and nurture high-performing teams that consistently generate business results throughout the course of the journey. It is our intention to work together in order to make it possible for your team to reach its full potential in this service. A comprehensive understanding of what inspires teams to work successfully together in a way that is both scientific and artistic is incorporated into the strategy, which blends cutting-edge tactics, tried-and-true methods, and a deep awareness of other factors.

Implementing this approach is not a quick fix; rather, it is a commitment to a framework that incorporates sustainability. Bringing about a transformation that is not only long-lasting but also deeply embedded across the culture of your company is the key objective that needs to be accomplished. Examples of results that frequently occur include higher productivity, strengthened cooperation, lower employee turnover, and increased business growth.

Service Methodology

1. Initial Assessment and Needs Analysis – gaining an understanding of the client’s goals and the organizational environment is necessary in order to select solutions are adapted to solve the particular challenges faced by the client. This will establish a solid foundation for the journey toward high-performing teams.

2. Strategy Development and Planning – develop strategic roadmaps that detail the specific actions, initiatives, and milestones that are required to accomplish cultural transformation. There is a strong emphasis on cultural alignment, which guarantees that the strategy will effectively integrate with the client’s company values and long-term vision, thereby establishing a distinct course of action for achievement.

3. Leadership Development – workshops designed to provide teams with the knowledge, abilities, and mindsets necessary to accomplish their goals and achieve excellence.

4. Team Empowerment and Collaboration – creation of an atmosphere that values collaboration and innovation through the implementation of initiatives that encourage members of a team to contribute their experiences and ideas. The implementation of tools and approaches enables us to facilitate effective communication, the sharing of knowledge, and teamwork, which in turn enables teams to work cohesively towards the achievement of shared goals and objectives.

5. Culture Transformation and Sustainability – immersive culture workshops are designed to actively engage members of the team and create the cultural shift that is specifically sought. Instilling the values and behaviors that constitute high-performing teams is made easier through the use of these seminars. In addition, we will devise a strategy for sustainability in order to guarantee that the cultural enhancements will become deeply established in the identity of the organization, thereby fostering long-term success and resilience.

Service Options

Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production.

Service Mission

There is a single, unyielding objective that drives me, and that is to enable organizations to unleash the full potential of their teams. The concept that high-performing, engaged, and empowered teams are the lifeblood of organizational success is the foundation around which my consulting service is built. With this fundamental objective at the heart of my approach, I have committed myself to bringing about fundamental shifts within the companies that I serve.

My commitment goes beyond consulting; it is a deep-seated commitment to bring about significant changes in the way that businesses function. I recognize that teams are more than groups of individuals but rather living entities that possess a tremendous amount of potential that has not yet been unleashed. It is my serious pledge to cultivate this potential, to give the tools, tactics, and insights that are required to encourage innovation, to drive productivity, and deliver meaningful results in business.

I have an in-depth understanding of human dynamics, which has been informed by years of experience in a variety of industries, and I utilize this expertise to achieve our objective. I honor the unique characteristics of each and every organization that I engage with, acknowledging that their objectives and challenges are distinct from one another. To put it another way, my service differentiates itself through individualization, which involves designing methods that coincide with the goals of each individual client.

Furthermore, I commit to cultivating change and transformation that is long-lasting. I work with clients to make the cultural improvements we implement to become a core component of the organization’s identity through the execution of initiatives that are focused on sustainability.

My mission serves as the compass that directs my journey with customers. Through this promise, teams will be elevated, individuals will be empowered, and organizations will be driven toward a future that will be distinguished by success that is unsurpassed. Creating cultures in which every individual is able to flourish, every choice is significant, and every team is able to achieve excellence is a commitment that I have made.

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Service Objectives

The following list represents the Key Service Objectives (KSO) for the Appleton Greene Engage Excellence service.

1. Needs Analysis
   The primary goal of this step is to thoroughly comprehend the client’s organizational goals and aspirations. Every company has different aims and obstacles. This journey aims to match my strategies with the client’s success vision. Deeply understanding their goals ensures that the consulting engagement is targeted to their needs and goals. This understanding directs my actions, ensuring that every effort is focused on the client’s goals. The second primary objective of this step is to undertake a thorough and systematic examination of the client’s organization. This encompasses an overall assessment of team dynamics, culture, leadership, and processes. We strive to assess the organization’s teams through thorough data collecting and analysis. This detailed snapshot reveals strengths and weaknesses. It sets the benchmark for consulting progress. Interviewing stakeholders and collecting data is crucial for effective consulting, as it involves the human element as well as facts and statistics. Engaging leaders, team members, and other stakeholders is a major goal during this phase. I collect quantitative and qualitative data through interviews, questionnaires, and data collection. In these interactions, stakeholders share their views, expectations, pain spots, and goals. My client-centric approach is based on this essential feedback, ensuring that I consider the perspectives and experiences of people closest to the organization’s daily operations. The goal of cultural congruence is integrated into this initial step. My consulting strategies should effortlessly match the client’s values, vision, and long-term goals. High-performing teams depend on culture; thus I aim to alter the client while respecting and protecting their culture. Alignment provides a firm foundation for cultural enhancements without damaging the organization’s identity. Overall, the “Needs Analysis” is the core of my consulting technique. Deep awareness of the client’s goals, detailed assessment of the organization’s existing status, active stakeholder participation, and cultural alignment are its goals. These goals ensure that our consulting strategy is personalized to the client’s needs and context, enabling a transformative journey to high performance, engagement, and business success. Every organization I work with has unique goals and difficulties, which I welcome. This service is characterized by customization, tailoring methods to each client’s goals.
2. Strategy Development
   “Strategy Development” is a crucial part of the consulting process that creates a roadmap to high-performing teams, empowered decision-making, increased productivity, engagement, and business results. Strategic objectives guide this process to ensure the strategy is well-defined and matched with the client’s goals and issues. Collaborate with the customer to set measurable goals for the transition. Success is defined differently for each firm, therefore it’s important to set goals that match the client’s vision. These SMART objectives set a clear and measurable consulting engagement goal. After defining objectives, establish a personalized roadmap and action plan outlining necessary stages, initiatives, and milestones. This thorough plan details actions, responsible parties, and dates. It provides a clear and concrete plan to structure and manage the transformational process. Maintaining cultural alignment and organizational fit is a key goal throughout this phase. I stress aligning the roadmap’s strategies and initiatives with the client’s company values, vision, and long-term goals. This makes certain that the chosen strategies are effective and match the client’s culture. The goal is to transform the company while preserving and improving its culture. The comprehensive and client-centric planning approach acknowledges the uniqueness of each firm. Thus, tailoring the planning process to the client’s context, industry, and challenges is crucial. I plan by understanding the client’s goals and restrictions to create practical, actionable plans that fit the organization’s needs. Finally, stakeholder participation remains a crucial goal during this phase. Leaders and team members are actively involved in planning. Their feedback and buy-in are crucial to transformation success. I involve stakeholders early in the planning process to guarantee that the strategies fit the organization’s human dynamics and are well-received during execution.
3. Leadership Development
   “Leadership Development,” is a crucial part of this consulting technique that empowers organizational leaders to drive change. This step sets strategic goals to equip executives and managers with the skills, mindset, and tools to champion the transformation to high-performing teams, empowered decision-making, increased productivity, engagement, and tangible business results. This phase trains leaders in high-performance leadership principles through intensive training. These programs equip executives and managers with the abilities to motivate and lead their teams to success. Leaders are prepared to be culture champions, decision-makers, and change agents through seminars, training, and immersive experiences. Leadership development emphasizes empowering leaders to connect their activities with the organization’s cultural and strategic goals. Leaders shape team culture and behavior. Thus, leaders must understand and model the desired culture in their teams. Leadership becomes unified and purposeful with this alignment. This objective equips leaders with the tools to effectively lead through change. Leaders must manage transitions, communicate change initiatives, and inspire their staff to adopt new methods to overcome opposition to change. The goal is to provide leaders with change leadership abilities to guarantee a smooth transition.
4. Team Empowerment
   “Team Empowerment” is crucial to the consulting process and empowers teams to make decisions, innovate, and collaborate. This step includes strategic objectives to build a dynamic and empowered team environment. This phase focuses on creating strategies and initiatives to enable teams to make decisions. Decision-making autonomy boosts team performance and engagement. The goal is to establish a framework that empowers teams to own their work, make informed decisions, and achieve results. Effective teamwork requires effective collaboration and communication. A key goal is to promote tools, methods, and practices that improve teamwork and communication. We employ collaborative tools, better meeting procedures, and communication seminars to help teams work together. Empowering teams requires promoting information sharing and skill development. We will promote continual learning and progress by encouraging team members to share their knowledge and best practices. This goal equips teams with the skills and information they need to succeed and help the company succeed. Empowerment is intimately linked to ownership and accountability. Teams are encouraged to own their initiatives and achievements with defined goals and accountability. Teams should feel responsible and committed to deliver results that help the organization succeed.
5. Culture Transformation
   “Culture Transformation” is a crucial part the consulting process, to create and embed the desired culture. This level includes strategic goals to transform the culture to enable high-performing teams, empowered decision-making, higher productivity, engagement, and business success. The main goal of this phase is to actively involve team members in culture workshops and activities to teach desirable values. Culture is the foundation of organizational success, and the aim is to instill these principles in all team members’ behaviors and mindsets. Focus on Cultural Ownership and Engagement to empower team members to own the desired culture. A culture must be organically adopted by all employees. The objective is to include team members in defining and promoting the culture to create ownership and commitment. In the Sustainability Planning phase, sustainability is a crucial goal. Cultural transformation is a continuous process. Therefore, we will create a sustainability plan with strategies and procedures to ensure that cultural reforms become part of the organization’s identity. This goal is to fully embed the desired culture in the organization, so it thrives after the consulting engagement. The goal is to connect team members’ behaviors and activities with our desired cultural values. We use targeted activities, feedback mechanisms, and reinforcement tactics to align team members’ daily actions with cultural values. Sustainability of cultural advances depends on this congruence.

Testimonials

Increased productivity

“The realization of higher productivity is a measurable and meaningful outcome for clients, which may be achieved through the utilization of this consulting service. Through the implementation of individualized tactics, the promotion of an empowered team, and the enhancement of communication, we are able to create productivity benefits throughout the entire organization. As a result of the implementation of streamlined decision-making processes, teams become more efficient, and a culture of creativity is established. Because the solution brings people, processes, and goals into alignment, it leads to workflows that are streamlined and reduces the amount of time that is wasted. As a consequence of this, customers see increased production, enhanced rates of job completion, and ultimately, an increase in overall productivity that has a direct influence on their bottom line.”

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Enhanced collaboration

“The implementation of this strategic approach helps to cultivate an atmosphere that is conducive to productive teamwork and open communication. It is possible to break down silos and make teams more interconnected by implementing initiatives that promote the sharing of knowledge, the improvement of communication, and the collaboration of individuals from different functional areas. The members of the team are given the authority to share their knowledge and perspectives, which results in a culture that encourages innovation and the communal resolution of issues. It is as a consequence of this that our customers experience enhanced project outputs, decreased conflicts, and an overall sense of cohesion that serves to sustain collaboration. This increased collaboration not only improves the quality of the work, but it also speeds up the decision-making processes, which ultimately results in the organization’s operations becoming more efficient and agile.”

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Decreased attrition

“A significant decrease in employee turnover rates is achieved by clients through the utilization of our consultation service. It is possible to raise the level of happiness and fulfillment that employees experience in their employment by building a culture that emphasizes high performance, empowerment, and engagement. Establishing a supportive environment for team members by implementing initiatives such as leadership development and team empowerment permits team members to feel respected, heard, and connected. As a consequence of this, the organization experiences a considerable reduction in employee turnover as well as an increase in the level of commitment and motivation among workers to contribute to the success of the firm. Not only does this reduce the expenses that are associated with recruitment and onboarding, but it also helps to cultivate a staff that is consistent and seasoned, which ultimately results in long-term growth and success for our customers.”

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Enhanced engagement

“By utilizing individualized tactics, leaders are given the ability to establish a culture in which people are made to feel heard and respected, and they are driven to perform to the best of their abilities. The link between the employer and the employee is strengthened through programs, which include leadership development and team empowerment. This helps to promote a sense of ownership and dedication among the employees. Employees become more engaged when there is an emphasis placed on open communication, acknowledgment, and alignment with the values of the organization. This leads to improved morale, increased productivity, and a sense of purpose in their job. The end effect is that customers enjoy a decrease in absenteeism, an increase in job satisfaction, and a workforce that is more dedicated, all of which have a favorable influence on the bottom line of the business. As a result of the fact that employee engagement becomes a driving force behind continuous development and success, our consulting service becomes a catalyst for transformation.”

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Improved Customer Satisfaction

“The level of customer satisfaction is improved as a direct result of Engage Excellence efforts. Employees are better positioned to meet and exceed the expectations of customers when the firm cultivates a culture that emphasizes high performance, empowerment, and collaboration among its members. Because of the emphasis on leadership development, leaders are not only capable of managing their teams, but also of appreciating the wants and needs of customers. Consequently, this leads to decision-making processes that are more responsive and focused on the client. Furthermore, the cultural shift that this program cultivates frequently includes the establishment of a customer-centric attitude, in which each and every employee is aware of the significance of ensuring the delight of customers. This all-encompassing strategy ensures that the entire business is in agreement with the objective of providing exceptional client experiences, which ultimately results in improved customer loyalty and favorable word-of-mouth recommendations.”

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More detailed achievements, references and testimonials are confidentially available to clients upon request.

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Industries

This service is primarily available to the following industry sectors:

Healthcare

With 25 years of experience specializing in provider operations and strategy within the US healthcare industry, I have witnessed significant transformations driven by technology.

The Current Landscape:

The US healthcare industry is a multifaceted ecosystem encompassing diverse stakeholders, intricate regulatory frameworks, and market forces. As the world’s leading healthcare spender, the US faces persistent challenges concerning access, quality, and cost-efficiency. In this evolving landscape, the integration of IT solutions has become a defining factor in the success of healthcare providers.

Key Challenges:

Reimbursement Pressures: Providers are grappling with dwindling reimbursements from government payers like Medicare and Medicaid, as well as private insurers. In response, healthcare organizations must optimize their operations and resource allocation to maintain profitability without compromising care quality.

Shift Towards Value-Based Care: The industry is transitioning from traditional fee-for-service models to value-based care, where reimbursement hinges on patient outcomes. Successful implementation necessitates robust IT infrastructure for data analytics, care coordination, and population health management.

Regulatory Complexity: Healthcare providers must navigate a labyrinth of federal and state regulations, including HIPAA, MACRA, and the Affordable Care Act. Compliance is paramount, and IT systems must support rigorous data security and privacy measures.

Rising Healthcare Costs: Escalating healthcare costs present a persistent challenge for providers. Balancing cost control with the need for advanced medical technologies and treatments requires innovative IT solutions.

The Role of Information Technology (IT):

Embrace Digital Transformation: Healthcare providers must invest in state-of-the-art IT systems, including Electronic Health Records (EHR) and Health Information Exchanges (HIEs). These systems streamline operations, enhance data accessibility, and improve care coordination.

Leverage Data Analytics: Data-driven decision-making is central to modern healthcare. Providers should harness advanced analytics to identify trends, manage patient populations, and enhance care quality. Predictive analytics can aid in resource allocation and cost management.

Interoperability and Integration: Seamless integration of IT systems is vital for exchanging patient data efficiently. Interoperability ensures that healthcare providers can access relevant patient information across different systems, leading to more informed clinical decisions.

Telehealth and Remote Monitoring: Telehealth solutions have gained prominence, especially in the post-COVID-19 era. IT enables remote consultations, monitoring, and data exchange, improving access to care and reducing in-person visits.

Cybersecurity and Compliance: Robust IT security measures are imperative to protect patient data and maintain regulatory compliance. Providers must invest in cybersecurity infrastructure and staff training to safeguard sensitive information.

The US healthcare industry presents a dynamic landscape where technology plays a pivotal role in provider operations and strategy. Embracing digital transformation, leveraging data analytics, promoting interoperability, and ensuring robust cybersecurity are paramount for success. Healthcare providers that adapt to these changes and prioritize patient-centric, IT-driven care will be better positioned to thrive in the evolving healthcare ecosystem, delivering higher-quality care while managing costs effectively.

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Consultancy

The US consulting industry is experiencing unprecedented growth and transformation. In an era marked by rapid technological advancements, shifting consumer preferences, and a dynamic global economy, organizations face multifaceted challenges. Management consultants play a pivotal role in guiding businesses through this complexity.

Key Trends and Dynamics:

Digital Transformation: The digital revolution has reshaped industries across the board. Consultants are helping companies harness the power of technology to streamline operations, enhance customer experiences, and develop innovative products and services.

Data-Driven Decision-Making: In an era of big data, analytics, and AI, consultants are at the forefront of leveraging data to drive informed strategic decisions. They assist organizations in deriving actionable insights from data to gain a competitive edge.

Sustainability and ESG: Environmental, Social, and Governance (ESG) considerations have become integral to business strategies. Consultants advise on sustainable practices, ESG reporting, and integrating responsible business principles into corporate culture.

Agile and Resilient Strategies: The business landscape is marked by uncertainty. Consultants assist in developing agile and resilient strategies that enable organizations to adapt to unexpected disruptions and seize emerging opportunities.

Global Expansion: As businesses look to expand globally, consultants provide valuable insights into market entry strategies, regulatory compliance, and cultural nuances, helping companies navigate international waters successfully.

Remote Work and Talent Management: The shift towards remote work has transformed talent management. Consultants assist in developing remote work policies, upskilling employees, and creating inclusive virtual work environments.

Navigating Business Growth and Strategy:

Strategic Vision: Consultants work closely with clients to define and refine their strategic vision. This involves assessing market dynamics, competitive positioning, and long-term goals to chart a clear path forward.

Innovation and Technology Adoption: Staying competitive requires embracing innovation. Consultants identify opportunities for technology adoption, process optimization, and digital transformation to drive growth and efficiency.

Organizational Excellence: Consultants help streamline operations, enhance organizational structures, and improve efficiency. This often involves reengineering processes, optimizing supply chains, and implementing performance metrics.

Market Expansion: For organizations seeking growth opportunities, consultants provide market entry strategies, mergers and acquisitions guidance, and insights into new revenue streams.

Risk Management: In an era of heightened uncertainty, risk management is critical. Consultants assess and mitigate risks, helping organizations build resilience and navigate challenging environments.

The US consulting industry continues to be a trusted partner for businesses seeking growth and strategic guidance. In an ever-evolving business landscape, consultants play a vital role in helping organizations adapt to change, innovate, and navigate complexities. Their expertise in digital transformation, data analytics, sustainability, and talent management positions them as invaluable assets to businesses striving for success in the modern era. As the industry evolves, management consultants will remain at the forefront of driving business growth and strategy.

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Technology

The technology industry stands at the forefront of global innovation, reshaping how businesses operate and engage with their customers. Key developments, such as artificial intelligence, cloud computing, and the Internet of Things, have catalyzed digital transformation across various sectors, demanding a proactive and strategic approach to technology planning and implementation.

Key Trends and Dynamics:

Digital Transformation: Businesses across industries are embracing digital transformation as a means to enhance efficiency, customer experiences, and agility. Technology consultants are essential in helping organizations align their digital strategies with broader business goals.

Artificial Intelligence (AI) and Automation: AI and automation technologies are revolutionizing industries by enabling data-driven decision-making and process optimization. Consultants assist in identifying relevant AI applications and implementing them effectively.

Cybersecurity and Data Privacy: With the increasing reliance on technology, cybersecurity and data privacy have become paramount concerns. Consultants play a critical role in designing robust security strategies to safeguard sensitive information.

Cloud Computing: The adoption of cloud services continues to grow as businesses seek flexibility, scalability, and cost-efficiency. Consultants help companies transition to the cloud, optimize cloud resources, and develop cloud-native applications.

Sustainability and Green Tech: Environmental sustainability is a growing priority. Technology consultants advise on adopting green technologies, reducing carbon footprints, and integrating sustainability into business strategies.

Remote Work and Collaboration Tools: The COVID-19 pandemic accelerated the shift to remote work. Consultants support organizations in implementing remote work solutions, improving virtual collaboration, and ensuring data security.

Navigating Technology Planning and Implementation:

Strategic Alignment: Consultants work closely with businesses to align technology strategies with overarching objectives. This involves assessing current capabilities, identifying technology gaps, and creating a roadmap for technology adoption.

Innovation Integration: Technology consultants play a pivotal role in fostering a culture of innovation. They assist organizations in identifying emerging technologies that can provide a competitive advantage and guide their integration into existing workflows.

Change Management: Effective technology implementation often requires significant changes in processes and employee workflows. Consultants help manage these transitions, ensuring that teams adapt smoothly to new technologies.

Risk Mitigation: Cybersecurity threats are ever-present. Consultants develop robust cybersecurity strategies, conduct risk assessments, and implement measures to protect against data breaches and cyberattacks.

Vendor Selection: Technology consultants assist in selecting the right technology vendors and solutions, considering factors like scalability, compatibility, and cost-effectiveness.

The technology industry is a driving force behind business innovation and growth. As a management consultant specializing in technology planning and implementation, I have witnessed firsthand the transformative power of technology in reshaping industries. By proactively aligning technology strategies with business objectives, fostering innovation, and ensuring smooth implementation, organizations can harness the full potential of technology to stay competitive and thrive in the ever-evolving landscape of the technology industry.

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Digital

The digital industry stands as a linchpin of global innovation, fundamentally altering the way businesses operate, interact with customers, and create value. Digital technologies have disrupted traditional business models across various sectors, requiring a strategic approach to harness their full potential.

Key Trends and Dynamics:

Digital Transformation: Organizations are racing to embrace digital transformation to increase efficiency, enhance customer experiences, and foster agility. Management consultants are indispensable in aligning digital strategies with broader business objectives.

Data-Driven Decision-Making: Data analytics and artificial intelligence (AI) are transforming industries by enabling data-driven insights and process optimization. Consultants play a critical role in identifying relevant AI applications and facilitating their successful implementation.

E-Commerce and Omnichannel Retail: The e-commerce boom has reshaped retail and consumer behavior. Digital consultants assist in developing robust e-commerce platforms, optimizing supply chains, and creating seamless omnichannel experiences.

Cybersecurity and Privacy: With increased digitalization comes heightened concerns about cybersecurity and data privacy. Consultants design comprehensive security strategies to safeguard sensitive information and ensure regulatory compliance.

Cloud Computing: The adoption of cloud services continues to grow as organizations seek scalability, flexibility, and cost-efficiency. Consultants help companies transition to the cloud, optimize cloud resources, and develop cloud-native applications.

Sustainability and Green Tech: Sustainability is a growing imperative. Digital consultants advise on adopting green technologies, reducing carbon footprints, and integrating sustainability into business strategies.

Navigating Digital Transformation:

Strategic Roadmap: Consultants collaborate closely with organizations to craft a digital transformation roadmap aligned with broader business goals. This involves evaluating existing capabilities, identifying technology gaps, and prioritizing digital initiatives.

Innovation Integration: Digital consultants foster cultures of innovation within businesses. They identify emerging technologies that can confer a competitive edge and guide their integration into existing workflows.

Change Management: Successful digital transformation often entails substantial changes in processes and employee workflows. Consultants play a vital role in managing these transitions to ensure smooth adoption.
Risk Mitigation: In an era of increasing cyber threats, consultants develop robust cybersecurity strategies, perform risk assessments, and implement measures to safeguard against data breaches and cyberattacks.
Vendor Selection: Consultants assist in selecting the right technology vendors and solutions, considering factors like scalability, compatibility, and cost-effectiveness.

The digital industry remains at the forefront of innovation and growth. As a management consultant specializing in this dynamic sector, I have witnessed its transformative power in reshaping businesses and industries. By strategically aligning digital strategies with broader objectives, fostering innovation, and ensuring successful implementation, organizations can unlock the full potential of digital technologies, stay competitive, and thrive in this ever-evolving landscape.

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Locations

This service is primarily available within the following locations:

Las Vegas, NV

Renowned for its thriving tourism, casino, and entertainment sectors, Las Vegas, Nevada, has encountered a distinct set of difficulties recently. However, it has bounced back well from COVID-19 to surpass pre-pandemic visitor and revenues.

Recent Position:

Tourism and Hospitality: Las Vegas, known as the Entertainment Capital of the World, heavily relies on tourism and hospitality. The pandemic severely disrupted this sector, resulting in a significant decline in visitor numbers, hotel occupancy rates, and revenue. Many businesses faced temporary closures, and some regrettably did not survive.

Unemployment and Economic Impact: The pandemic-induced economic downturn led to a surge in unemployment in Las Vegas, particularly among workers in the tourism and hospitality industries. The city’s economy, which was thriving before the crisis, experienced a sharp contraction.

Convention and Events: Las Vegas is a hub for conventions and events, hosting numerous conferences, trade shows, and exhibitions. Many events were canceled or postponed due to health and safety concerns, impacting the city’s convention industry.

Real Estate Market: Despite the challenges, the real estate market in Las Vegas showed resilience. The housing market witnessed strong demand, with an influx of homebuyers from other states seeking affordability and a desirable lifestyle.

Future Outlook:

Tourism Rebound: Las Vegas is showing signs of recovery in its tourism sector. As more sporting events, like F1 racing, the WNBA, NFL and soon MLB are bringing more visitors and money into the local economy.

Diversification Efforts: To reduce its reliance on tourism, Las Vegas is actively diversifying its economy. The city is attracting tech companies, startups, and other industries seeking a business-friendly environment, which may contribute to long-term economic stability.

Sustainability and Infrastructure: Las Vegas is investing in sustainability initiatives, including renewable energy projects and water conservation efforts. Investments in infrastructure improvements, such as the expansion of the Las Vegas Convention Center, aim to attract more conventions and events.

Remote Work Opportunities: The rise of remote work presents an opportunity for Las Vegas to attract remote professionals and digital nomads seeking an affordable and attractive place to live and work.

Real Estate Growth: The real estate market is expected to remain robust, with continued demand for housing. The city’s affordability compared to other major metropolitan areas in the U.S. will likely drive further growth.

Las Vegas is resilient and adaptable. As tourism rebounds and diversification efforts take root, the city’s economic outlook appears promising. Continued vigilance and strategic planning will be crucial to navigating the evolving landscape of this dynamic city.

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Phoenix, AZ

Phoenix, Arizona, often dubbed the “Valley of the Sun,” has experienced significant growth and transformation over the past decade.

Current Position:

Population Growth: Phoenix has consistently ranked among the fastest-growing cities in the United States. Its population growth is driven by both domestic migration and international immigration. The city’s diverse population has contributed to a vibrant cultural landscape.

Economic Diversification: Historically reliant on real estate and construction, Phoenix has diversified its economy. The city now boasts a thriving tech sector, healthcare industry, and a robust aerospace and defense presence. This diversification has helped insulate the city from economic downturns.

Housing Market: The Phoenix housing market has experienced substantial growth in recent years, with rising home prices. Affordability, compared to many other major metropolitan areas, continues to attract new residents.

Education and Research: Phoenix is home to several universities and research institutions, fostering innovation and talent development. The Arizona State University (ASU) has played a pivotal role in driving research and development in the region.

Future Outlook:

Economic Resilience: Phoenix’s diverse economy is expected to continue its resilience, with growth in tech, healthcare, and other sectors. The city’s business-friendly environment and lower cost of living make it an attractive destination for companies and talent.

Infrastructure Investment: The city is investing heavily in infrastructure projects, including transportation and renewable energy. These investments will enhance connectivity, reduce congestion, and promote sustainability.

Tech Hub Development: Phoenix is emerging as a tech hub, attracting major tech companies and startups. The availability of a skilled workforce and lower operating costs are driving this growth.

Education and Workforce Development: Continued investment in education and workforce development will be vital to sustaining Phoenix’s growth. ASU’s role in research and talent development is expected to expand further.

Sustainability Initiatives: Phoenix faces water scarcity and extreme heat challenges. The city is actively pursuing sustainability initiatives, including water conservation, renewable energy adoption, and urban planning to mitigate these issues.

Housing and Affordability: While the housing market remains strong, addressing affordability concerns will be crucial. The city will need to balance growth with measures to ensure housing remains accessible to all residents.

Phoenix, AZ, finds itself at a pivotal moment in its evolution. Its population growth, economic diversification, and investments in infrastructure have positioned it as a thriving and dynamic city. The future outlook for Phoenix is optimistic, with continued economic resilience, development as a tech hub, and sustainability initiatives driving its growth.

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Los Angeles, CA

Los Angeles, California, the second-largest city in the United States, is a vibrant metropolis known for its diverse culture, entertainment industry, and economic significance.

Current Position:

Economic Diversity: Los Angeles boasts a diverse economy spanning entertainment, technology, healthcare, aerospace, and international trade. Its economic resilience is evidenced by a thriving startup ecosystem and robust industries.

Entertainment Hub: The city remains the epicenter of the global entertainment industry, with Hollywood as its crown jewel. Los Angeles attracts talent, investments, and visitors from around the world.

Technology and Innovation: Los Angeles has witnessed a surge in tech companies and startups, particularly in Silicon Beach. This burgeoning tech scene, coupled with its established aerospace and healthcare sectors, contributes to economic growth.

Cultural Diversity: Los Angeles’ rich cultural tapestry makes it a global melting pot. Its diversity fosters innovation, creativity, and a vibrant culinary scene, further enhancing its appeal.

Future Outlook:

Technology Hub Expansion: Los Angeles is poised to continue expanding its presence as a technology hub. The convergence of entertainment and technology is driving innovation in areas like streaming, virtual reality, and content creation.

Sustainability Initiatives: The city is committed to sustainability, with investments in renewable energy, public transportation, and climate resilience. Initiatives like the Green New Deal LA aim to reduce carbon emissions and promote environmental stewardship.

Infrastructure and Transportation: Projects like the Los Angeles International Airport (LAX) modernization and the Metro expansion are set to improve connectivity and ease traffic congestion, enhancing the city’s livability.

Housing and Affordability: Housing affordability remains a challenge. The city needs to address this issue to ensure that its workforce can afford to live within its boundaries, balancing growth with equitable development.

Entertainment Evolution: As the entertainment landscape evolves, Los Angeles must adapt to new content delivery models and emerging technologies. Continued investment in content creation and innovation is essential.

International Trade: The Port of Los Angeles, one of the busiest in the world, will continue to play a crucial role in international trade. The city’s strategic location and logistics infrastructure position it as a global trade gateway.

Los Angeles, CA, stands at the crossroads of innovation, culture, and sustainability. Its diverse economy, entertainment industry dominance, and growing tech sector provide a solid foundation for future growth. As it navigates challenges like housing affordability and traffic congestion, strategic investments in infrastructure, sustainability, and technology will be pivotal.

The city’s unique blend of creativity and commerce, along with its commitment to environmental stewardship, positions Los Angeles for continued success and influence on the global stage. With prudent planning and collaborative efforts, it can thrive as a forward-thinking, sustainable, and inclusive metropolis, setting an example for cities worldwide.

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Atlanta, GA

Atlanta, Georgia, a bustling economic hub in the Southeastern United States, has been marked by dynamic growth and diversification in recent years.

Current Business Position:

Economic Diversity: Atlanta’s business landscape is exceptionally diverse. It boasts a robust mix of industries including finance, healthcare, technology, logistics, and film production. The presence of numerous Fortune 500 companies, such as The Coca-Cola Company, UPS, and Delta Air Lines, has cemented its status as a major economic player.

Technology and Innovation: Atlanta has cultivated a thriving technology ecosystem. The city attracts startups and established tech companies alike, supported by renowned institutions like Georgia Tech. This synergy has positioned Atlanta as a significant tech hub, with a growing number of technology-focused jobs and businesses.

Logistics and Transportation: With the world’s busiest airport, Hartsfield-Jackson Atlanta International Airport, and a robust logistics sector, Atlanta is a key player in global trade and transportation. Its strategic location and well-developed infrastructure make it a preferred destination for logistics and distribution companies.

Future Business Outlook:

Technology and Innovation Hub: Atlanta’s tech sector is poised for remarkable growth. The city’s commitment to supporting startups, coupled with its expanding talent pool, sets the stage for Atlanta to become a leading technology and innovation hub in the Southeast. It is likely to attract more technology companies and investments, further diversifying the business landscape.

Film and Entertainment Industry: Atlanta’s burgeoning film and entertainment industry, often referred to as the “Hollywood of the South,” is expected to continue its growth trajectory. This sector has generated jobs and economic growth, with major studios and productions calling Atlanta home.

Infrastructure Investment: Atlanta’s investments in transportation infrastructure, including expanded public transit and airport upgrades, are critical for business growth. Enhanced connectivity and accessibility will attract more businesses and foster economic development.

Business-Friendly Environment: Atlanta’s reputation as a business-friendly city is likely to remain intact. Low taxes, a competitive cost of living, and a supportive ecosystem for startups and established corporations will continue to attract businesses seeking an advantageous operating environment.

Talent Pool and Education: Atlanta’s world-class educational institutions, including Georgia Tech and Emory University, will play a pivotal role in supplying a skilled workforce. Businesses can expect a continuous pipeline of talent, supporting their growth and innovation efforts.

Atlanta, GA, stands as a dynamic and diverse business center in the Southeast. Its economic strengths in technology, entertainment, logistics, and finance, combined with ongoing investments in infrastructure and a business-friendly environment, promise a positive business outlook.

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Salt Lake City, UT

Salt Lake City, Utah, a thriving metropolitan area nestled against the backdrop of the Wasatch Mountains, is poised for significant economic growth and diversification.

Current Business Position:

Economic Diversity: Salt Lake City’s economy is characterized by remarkable diversity. It is home to a wide range of industries, including technology, finance, healthcare, manufacturing, and outdoor recreation. This diversity has bolstered its economic resilience and attractiveness to businesses.

Tech Hub Advancement: Salt Lake City has made significant strides in becoming a burgeoning tech hub, particularly in the fields of software development, data analytics, and cybersecurity. The city’s strong tech ecosystem is supported by its highly educated workforce and collaborative business environment.

Quality of Life: The city’s exceptional quality of life, marked by outdoor recreational opportunities, a vibrant arts scene, and a low cost of living, attracts talent and businesses alike. This has helped create a favorable environment for startups and established companies.

Education and Workforce: Salt Lake City benefits from a strong educational infrastructure, with the University of Utah and other institutions contributing to a skilled and adaptable workforce. These institutions also drive research and innovation, making the city appealing to knowledge-based industries.

Future Business Outlook:

Tech Hub Expansion: Salt Lake City’s tech sector is set to expand further. The city’s pro-business environment, combined with a growing talent pool and supportive startup ecosystem, positions it for substantial tech industry growth. It will continue to attract technology companies and venture capital investments.

Outdoor and Recreational Industry: The city’s proximity to world-class outdoor recreational opportunities, including skiing, hiking, and mountain biking, positions it as a hub for the outdoor industry. This sector is expected to thrive, attracting businesses related to outdoor gear, tourism, and eco-friendly initiatives.

Transportation and Infrastructure: Ongoing investments in transportation and infrastructure, including a new international airport terminal and improved public transit, will enhance connectivity and accessibility. This, in turn, will attract more businesses and facilitate economic development.

Sustainability Initiatives: Salt Lake City is making strides in sustainability efforts, including renewable energy projects and conservation programs. As environmental consciousness grows, businesses focused on sustainable practices will find opportunities to thrive.

Affordable Housing: To accommodate growth and attract a diverse workforce, the city is addressing housing affordability issues. Balancing urban development with housing solutions is essential to maintain its appeal.

Salt Lake City, UT, stands at the cusp of significant economic growth and diversification. Challenges, such as housing affordability and transportation, must be addressed to sustain its growth. Nevertheless, with its unique blend of economic vitality, innovation, and natural beauty, Salt Lake City is well-positioned for a prosperous business future.

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Clients

This service’s current clients or employers include:

Leidos

The Leidos Health Group applies innovative problem solving to the most complex challenges in healthcare. Our scientists, engineers, technologists and clinical teams draw on decades of success to deliver a broad range of customizable, scalable solutions to hospitals and health systems, biomedical organizations, and every U.S. federal agency focused on health, including the Department of Defense (DOD), Veterans Affairs (VA), and Health & Human Services (HHS). We work with customers across the continuum of care from the research lab to the patient bedside to improve clinical, operational, and financial outcomes – designed to redefine the future of health.

Leidos Health gives our customers confidence that they can deliver what matters most to their beneficiaries, time after time. Our industry-leading competencies in digital modernization, data analytics, life sciences, care enablement, and human performance means our customers can rely on us to solve their most important challenges and keep their operations running smoothly, enabling enhanced well-being for everyone.

We’re proud to support programs that bring next-generation healthcare to military personnel and their families. Our strong partnership with VA brings advanced healthcare systems to veterans by enabling better access to care.

We understand the needs of patients, because we work with them directly by providing tailored and efficient medical examinations. Our services in medical exams deliver fully automated reports and diagnostic testing for our customer. Through Leidos QTC Health Services, we manage a network of over 15,000 providers spanning 50 medical specialties in 90+ clinics.

Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Mission

Leidos makes the world safer, healthier, and more efficient through technology, engineering, and science.

Vision

Become the global leader in the development and application of technology to solve our customers’ most demanding challenges.

Engage, develop, and empower our diverse and valued people to foster a culture of creativity and growth.

Strengthen our communities through volunteerism, sustainable operations, and the advancement of equality.

www.leidos.com

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Accenture

We help our clients meet the essential expectations that every person has of the healthcare system: access, experience and outcomes.

People need access to convenient, equitable and affordable care no matter where they live. In this era of personalized and convenient service in industries such as banking or retail, people expect a similar experience from healthcare. This is why 92% of health executives rank delivering a highly personalized experience as a top strategic priority1. Improving health access and experience contributes directly to better care, which will ultimately yield more positive outcomes.

We help our clients address these critical imperatives through intelligent, cloud-based solutions that increase resource capacity, improve workforce productivity, connect data for personalized services across channels, and improve the quality of care and therapeutics.

Together with the world’s leading healthcare payers, providers and public health entities, we are putting humans at the true center of care to improve healthcare experiences for all.

www.accenture.com

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McKesson

Our Business Segments

We carry out our mission to improve care in every setting through our four business segments – U.S. Pharmaceutical, Prescription Technology Solutions (“RxTS”), Medical-Surgical Solutions, and International.

Collage of images from inside McKesson distribution facilities

U.S. Pharmaceutical

Our U.S. Pharmaceutical segment distributes branded, generic, specialty, biosimilar and over-the-counter (“OTC”) pharmaceutical drugs, and other healthcare-related products in the United States. We provide practice management, technology, clinical support and business solutions to community-based oncology and other specialty practices. Additionally, we sell financial, operational and clinical solutions to pharmacies (retail, hospital, alternate sites) and provide consulting, outsourcing, technological, and other services.

Prescription Technology Solutions

Our Prescription Technology Solutions (RxTS) segment helps solve medication access, affordability and adherence challenges for patients by working across healthcare to connect patients, pharmacies, providers, pharmacy benefit managers, health plans and biopharma companies. We serve our biopharma and life sciences partners, delivering innovative solutions that help people get the medicine they need to live healthier lives. We also offer prescription price transparency, benefit insights, dispensing support services, third-party logistics, and wholesale distribution support designed to benefit stakeholders.

Medical-Surgical Solutions

Our Medical-Surgical Solutions segment provides medical-surgical supply distribution, logistics, and other services to healthcare providers, including physician offices, surgery centers, nursing homes, hospital reference labs and home health care agencies. We offer more than 285,000 national brand medical-surgical products, as well as McKesson’s own line of high-quality products through a network of distribution centers in the U.S.

International

Our International segment provides distribution and services to wholesale, institutional, and retail customers in Europe and Canada where we own, partner, or franchise with retail pharmacies. Our operations in Canada also support better, safer patient care by delivering vital medicines, supplies, and information technology solutions to customers, and through several retail health and wellness brands across Canada.

www.mckesson.com

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Digital AI

Our mission is to help customers unlock endless digital possibilities by harmonizing the delivery of software.

Our objective is both to help our customers facilitate a more integrated software development lifecycle, and to derive a better understanding of business value through the application of analytics, machine learning, and artificial intelligence. We do this with our AI-powered DevSecOps Platform, which enables customers to unify, secure, and generate predictive insights across the software lifecycle. While the technology we provide enables customers to digitally transform, it is also important to note that with the help of hundreds of Digital.ai worldwide employees, we help answer, implement, and guide our customers through technology and strategic decisions.

The company began as a collection of individual products derived from a series of acquisitions in 2020. Collectively, we have over 50 years’ of experience in categories ranging from agile planning, app security, testing, release and deploy, to analytics and intelligence. Here’s a brief history of our founding companies:

Agile Transformation and Consulting

No matter where you are in your agile journey, we enable enterprise agile success through world-class services delivered by our consultants and partners.

Through years of leading organizations to understand and achieve agility, we can help you at each stage of maturity whether you’re starting small or scaling up. Understanding your current capabilities and business goals allows us to develop a tailored transformation and coaching strategy that is focused and efficient. Coaching engagements may be short-term to jump start your onboarding or may be scaled to guide your longer-term enterprise transformation.

www.digital.ai

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HCA Healthcare

HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation’s leading providers of healthcare services, HCA Healthcare is comprised of 182 hospitals and 2,300+ sites of care in 20 states and the United Kingdom.

In addition to hospitals, sites of care include surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics and physician clinics.

Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 290,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.

As a learning health system, HCA Healthcare analyzes data from more than 37 million patient encounters each year. This data helps develop technologies and best practices that improve patient care. We also share our learnings with the larger healthcare community and government agencies to improve care everywhere.

We are proud of the impact we have in our communities through employment, investment and charitable giving.

In 2022, we spent $4.4 billion on capital investment in land, buildings and equipment. In addition, HCA Healthcare pays significant taxes that help revitalize communities.

We also provided charity care, uninsured discounts and other uncompensated care at an estimated cost of $3.5 billion in 2022.

At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.

• HCA Healthcare mission and values
• Above all else, we are committed to the care and improvement of human life.
• In pursuit of our mission, we stand by the following value statements:
• We recognize and affirm the unique and intrinsic worth of each individual.
• We treat all we serve with compassion and kindness.
• We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity.
• We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.

Our commitment to ethics and compliance

The HCA Healthcare Ethics and Compliance program helps ensure everyone associated with an HCA Healthcare facility reflects the mission and values statements, our commitment to stakeholders and other standards found in our Code of Conduct.

These approaches set high standards for how we treat our patients, colleagues, communities and other groups with whom we interact. If everyone within HCA Healthcare reflects these standards, it will ensure compassionate, high-quality and patient-focused healthcare at all times.

www.hcahealthcare.com

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Service Benefits

Bronze Service

Monthly cost: USD $1,500.00
Time limit: 5 hours per month
Contract period: 12 months

Bronze service includes:

01. Email support
02. Telephone support
03. Questions & answers
04. Professional advice
05. Communication management

SERVICE DESCRIPTION
The Bronze Client Service (BCS) for Engage Excellence provides clients with an entry level option and enables client contacts to become personally acquainted with Ms. Mollohan over a sustainable period of time. We suggest that clients allocate up to a maximum of 5 Key Employees for this service. Your Key Employees can then contact the consultant via email, whenever they feel that they need specific advice or support in relation to the consultant’s specialist subject. The consultant will also be proactive about opening and maintaining communications with your Key Employees. Your Key Employees can list and number any questions that they would like to ask and they will then receive specific answers to each and every query that they may have. Your Key Employees can then retain these communications on file for future reference. General support inquiries will usually receive replies within 48 hours, but please allow a period of up to 10 business days during busy periods. The Bronze Client Service (BCS) enables your Key Employees to get to know their designated Appleton Greene consultant and to benefit from the consultant’s specialist skills, knowledge and experience.

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Silver Service

Monthly cost: USD $3,000.00
Time limit: 10 hours per month
Contract period: 12 months

Bronze service plus

01. Research analysis
02. Management analysis
03. Performance analysis
04. Business process analysis
05. Training analysis

SERVICE DESCRIPTION
The Silver Client Service (SCS) for Engage Excellence provides more time for research and development. If you require Ms. Mollohan to undertake research on your behalf, or on behalf of your Key Employees, then this would understandably require more time and the Silver Client Service (SCS) accommodates this. For example, you may want your consultant to undertake some research into your management, performance, business, or training processes, with a view towards providing an independent analysis and recommendations for improvement. If any research and development, or business analysis is required, then the Silver Client Service (SCS) is for you.

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Gold Service

Monthly cost: USD $4,500.00
Time limit: 15 hours per month
Contract period: 12 months

Bronze/Silver service plus

01. Management interviews
02. Evaluation and assessment
03. Performance improvement
04. Business process improvement
05. Management training

SERVICE DESCRIPTION
The Gold Client Service (GCS) for Engage Excellence is intended for more detailed evaluation and assessment, that may require your Key Employees to have monthly meetings or interviews with Ms. Mollohan. These meetings and interviews can be conducted over the telephone, Skype, or by video conference if required. The consultant can also attend your business premises, an Appleton Greene office, or another mutually beneficial location, but please note that clients are responsible for the costs of any disbursements separately, including travel and accommodation. This service enables you to integrate the specific skills, knowledge and experience of your designated consultant into your Key Employee management team. The Gold Client Service (GCS) can also incorporate training workshops, business presentations and external meetings with customers, suppliers, associations, or any other business-related stakeholders.

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Platinum Service

Monthly cost: USD $6,000.00
Time limit: 20 hours per month
Contract period: 12 months

Bronze/Silver/Gold service plus

01. Project planning
02. Project development
03. Project implementation
04. Project management
05. Project review

SERVICE DESCRIPTION
The Platinum Client Service (PCS) for Engage Excellence is our flagship service and will be required if you need Ms. Mollohan to facilitate the planning, development, implementation, management, or review of a particular project relating to his specialist subject, which would obviously require more time and dedication. This service enables you to reserve up to 12.5% of the consultant’s working month and provides a more hands-on service as and when required. If you need more time than this, then this can always be arranged, subject of course to the consultant’s ongoing availability. The benefit of having an external consultant involved in projects is they provide an independent perspective and are not influenced by internal politics, day-to-day responsibilities, or personal career interest. They provide objectivity, specific knowledge, skills and experience and will be entirely focused upon the tasks at hand. The Platinum Client Service (PCS) will provide your organization with a valuable resource as and when you need it.

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