Customer Experience
Accredited Consulting Service for Mr. Black Accredited Senior Consultant (ASC)
Executive Summary Video
The Appleton Greene Accredited Consultant Service (ACS) for Customer Experience is provided by Mr. Black and provides clients with four cost-effective and time-effective professional consultant solutions, enabling clients to engage professional support over a sustainable period of time, while being able to manage consultancy costs within a clearly defined monthly budget. All service contracts are for a fixed period of 12 months and are renewable annually by mutual agreement. Services can be upgraded at any time, subject to individual client requirements and consulting service availability. If you would like to place an order for the Appleton Greene Customer Experience service, please click on either the Bronze, Silver, Gold, or Platinum service boxes below in order to access the respective application forms. If you have any questions or would like further information about this service, please CLICK HERE. A detailed information guide for this service is provided below and you can access this guide by scrolling down and clicking on the tabs beneath the service order application forms.
Client Telephone Conference (CTC)
If you have any questions or if you would like to arrange a Client Telephone Conference (CTC) to discuss this particular Unique Consulting Service Proposition (UCSP) in more detail, please CLICK HERE.
Bronze Client Service
Monthly cost: USD $1,500.00
Time limit: 5 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze service includes:
01. Email support
02. Telephone support
03. Questions & answers
04. Professional advice
05. Communication management
To apply – CLICK HERE
Silver Client Service
Monthly cost: USD $3,000.00
Time limit: 10 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze service plus
01. Research analysis
02. Management analysis
03. Performance analysis
04. Business process analysis
05. Training analysis
To apply – CLICK HERE
Gold Client Service
Monthly cost: USD $4,500.00
Time limit: 15 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze/Silver service plus
01. Management interviews
02. Evaluation and assessment
03. Performance improvement
04. Business process improvement
05. Management training
To apply – CLICK HERE
Consultant Profile
Mr. Black is an approved Senior Consultant at Appleton Greene and he has experience in customer service, management, and production. He has achieved a Master of Business Administration and a BSIE in Science-Industrial Engineering. He has industry experience within the following sectors: Construction; Logistics; Transport; Retail and Non-Profit & Charities. He has had commercial experience within the following countries: United States of America and Canada, or more specifically within the following cities: Des Moines IA; Omaha NE; Kansas City MO; Orlando FL and Toronto ON. His personal achievements include: reduced work orders in process; implemented inside sales team; improved customer service quality; implemented Voice of the Customer and increased first call resolution. His service skills incorporate: customer experience; process improvement; project management; P&L management and team leadership.
To request further information about Mr. Black through Appleton Greene, please CLICK HERE
Executive Summary
Service Title
Customer Experience
The service sector of the global economy continues to grow year after year. In 2020, the service sector accounted for nearly two-thirds of the global gross domestic product (GDP). In countries like the United States, the percentage is even higher at three-fourths. As the service sector continues to grow, companies have put a lot of time, money, and effort into improving their level of customer service. Unfortunately, their investments don’t seem to be paying off. As the amount of service-related business increases, the level of customer satisfaction has stayed stagnant or has even decreased. For example, the American Customer Satisfaction Index (ACSI) has identified that customers have become increasingly dissatisfied since 2017. The Q2 2022 survey resulted in the lowest satisfaction since 2005.