Customer Experience
Accredited Consulting Service for Dr. Bhalla Ph.D. MBA BA Accredited Senior Consultant (ASC)
Executive Summary Video
The Appleton Greene Accredited Consultant Service (ACS) for Customer Experience is provided by Dr. Bhalla and provides clients with four cost-effective and time-effective professional consultant solutions, enabling clients to engage professional support over a sustainable period of time, while being able to manage consultancy costs within a clearly defined monthly budget. All service contracts are for a fixed period of 12 months and are renewable annually by mutual agreement. Services can be upgraded at any time, subject to individual client requirements and consulting service availability. If you would like to place an order for the Appleton Greene Customer Experience service, please click on either the Bronze, Silver, Gold, or Platinum service boxes below in order to access the respective application forms. A detailed information guide for this service is provided below and you can access this guide by scrolling down and clicking on the tabs beneath the service order application forms.
Client Telephone Conference (CTC)
If you have any questions or if you would like to arrange a Client Telephone Conference (CTC) to discuss this particular Unique Consulting Service Proposition (UCSP) in more detail, please CLICK HERE.
Bronze Client Service
Monthly cost: USD $1,500.00
Time limit: 5 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze service includes:
01. Email support
02. Telephone support
03. Questions & answers
04. Professional advice
05. Communication management
To apply – CLICK HERE
Silver Client Service
Monthly cost: USD $3,000.00
Time limit: 10 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze service plus
01. Research analysis
02. Management analysis
03. Performance analysis
04. Business process analysis
05. Training analysis
To apply – CLICK HERE
Gold Client Service
Monthly cost: USD $4,500.00
Time limit: 15 hours per month
Contract period: 12 months
SERVICE FEATURES
Bronze/Silver service plus
01. Management interviews
02. Evaluation and assessment
03. Performance improvement
04. Business process improvement
05. Management training
To apply – CLICK HERE
Consultant profile
Dr Bhalla is an approved Senior Consultant at Appleton Greene and he has experience in marketing, customer service and globalization. He has achieved a Doctor of Philosophy, a Master of Business Administration and a Bachelor of Arts (Hons). He has industry experience within the following sectors: Technology; Digital; Banking & Financial Services; Consumer Goods and Healthcare. He has had commercial experience within the following countries: United States of America; India; Singapore and South Africa, or more specifically within the following cities: Washington DC; New York NY; Gurgaon; Singapore and Johannesburg. His personal achievements include: championing human-centric leadership; digital transformation of customer experience; delivering action-oriented corporate training; implementing product and service innovation and leading high-performance global teams. His service skills incorporate: human-centric leadership; digital transformation; customer experience; corporate training and product innovation.
To request further information about Dr. Bhalla through Appleton Greene, please CLICK HERE.
Executive summary
Customer Experience
The way companies treat customers, or, the experience they provide their customers is one of the most critical factors in the profitable growth of most companies. It is also one of the most effective pathways to market leadership. Here’s why.
Peter Drucker, a famous global management guru, once famously declared that, “The only goal of a company is to get a customer (acquisition), and hang on to her (retention).” However, acquiring customers and retaining customers require different skill sets. Companies can always acquire customers by promising to deliver value in the future. But the only way they can retain their customers is by engineering and delivering compelling customer experiences. Positive customer experiences resulting in higher customer retention confer several strategic benefits on a company. First, they directly contribute to the profitability of the company because it costs 8-10 times more to acquire customers than to retain them. Next, positive customer experiences build unconditional trust between customers and the company. This trust translates to greater satisfaction and loyalty. It also translates to a greater willingness of customers to do more business with the company, and to provide positive referrals to non-customers.
Memorable customer experiences, however, don’t happen accidentally. They are the result of conscious and systematic investments in understanding customers search, buying, and consumption behaviors, in designing business processes to effectively serve customers’ needs, wants, and desires, in flawlessly implementing those processes, and in continuously innovating the experiences to keep them relevant and meaningful. Additionally, it also requires companies to acquire proficiency in winning the hearts and minds of customers, not just their wallets.
The reason why market leadership and excellence in designing, delivering, and innovating compelling customer experiences go hand-in-hand is because market leaders treat their customers as assets. They invest in them, genuinely want to serve them, and prioritize treating them right. Which results in customers trusting them more, staying with them longer, doing more business with them, and providing them with a greater volume of positive word-of-mouth recommendations.
Service Methodology
The service methodology will comprise 4 distinct phases.
The fir