There is an old business adage, “if you always do what you’ve always done, you always get what you always got”.
Businesses and their owners and managers often get stagnant and set in their ways. We get caught up in the day-to-day, and either miss opportunities for improvement, or worse, warnings of developing problems. We go to a physician for an external professional opinion of our personal health. It makes sense, we should also seek an external professional opinion of our business health.
For over 45 years, we have been working with companies large and small on maximizing their profitability through implementing process improvements, determining effective marketing strategies, and maximizing employee effectiveness. Our broad experience in both roles of consultant and experienced hands-on manager, gives us the perspective of both the external analysis of the business, as well as understanding the challenges to management of implementing change.
Our areas of expertise include, but are not limited to: industrial engineering, production scheduling , inventory & materials management, manufacturing processes, distribution systems, marketing & sales management, customer service, financial and cash flow analysis, facility lay-out, business & strategic plans, employee training, and working with non-profits and professional offices.
There are sound business principles and management techniques that are essential for the success of all businesses and the various departmental functions within them. However, each business is also unique, and any business improvement effort must be tailored to its culture, resources, industry norms, and its capacity for implementing change.
Change management is a complex process – some people embrace change readily and are enthusiastic to try different approaches. Others may be less receptive and more r reluctant to change habits and processes. We help to identify not only the improvement opportunities, but also the process required to mobilize the organization to successfully implement the change. This usually involves a process where we identify some “easy wins” – improvements that are relatively simpler to implement first. This establishes a structure and process for planning and executing the change; organizing the participation of employees to utilize their skills towards a common objective; and most likely, making adjustments to the plan when the inevitable problem or obstacle must be overcome. Once the improvement is achieved, everyone can see the results, and they have confidence to tackle more complex improvement projects or process changes.
We are not just consultants who come in, look at the business, write a report and “go away”. We actively work with our clients and their staffs through successful implementation, and follow-up as needed on sustaining and modifying any process improvements for on-going success.
Each project begins with discussions and meetings (in-person or via conferencing) with the business executives and key personnel on the background, successes, challenges, opportunities, industry characteristics and competition. We also perform an analysis of business financials and any critical operating reports, as well as an external evaluation of the industry and competition, particularly if the client is a new business or entering a new or emerging market. If the business improvement requires facilities, then an on-site visit(s) must be included.
We then develop a scope of a project and outline an implementation plan, that we review and modify with management and key implementation personnel. Once the strategy and general approach are agreed upon, we develop a detailed action plan with due dates, assigned responsibilities and key measures for success. The client should also designate a key team leader or internal project manager, who is responsible for coordinating day-to-day activities, and acts as our key contact. If employee training is required, those needs are also planned and included in the implementation.
As described in our Executive Summary, our approach is often to identify some initial “easy wins” – improvements that are relatively simpler to implement first. Often 20% of the effort can achieve 80% of the ultimate results. This approach establishes a structure and process for planning and executing the change; organizing the participation of employees to utilize their skills towards a common objective; and making adjustments to the plan when the inevitable problem or obstacle must be overcome. Periodic status reviews help keep the improvement activity focused on course for completion. Once the improvement is achieved, everyone can see the results, and have confidence to tackle more complex improvement projects or process changes.
We make ourselves available to the client all through the project to answer questions, help in problem-solving, monitoring progress, and performing any agreed-upon activities in the project, for which internal resources are not available to execute. Upon conclusion, we like to maintain periodic contact and follow-up with the client to ensure continued success or any changes or new challenges that may have developed in the industry, market, or personnel.
Our ultimate goal is that each of our clients develop and embrace a continuous improvement philosophy and capability that will self-sustain itself and bring success to the organization for years to come.
Companies can elect whether they just require Appleton Greene for advice and support with the Bronze Client Service, for research and performance analysis with the Silver Client Service, for facilitating departmental workshops with the Gold Client Service, or for complete process planning, development, implementation, management and review, with the Platinum Client Service. Ultimately, there is a service to suit every situation and every budget and clients can elect to either upgrade or downgrade from one service to another as and when required, providing complete flexibility in order to ensure that the right level of support is available over a sustainable period of time, enabling the organization to compensate for any prescriptive or emergent changes relating to: Customer Service; E-business; Finance; Globalization; Human Resources; Information Technology; Legal; Management; Marketing; or Production.
Our Service Mission is to share our expertise and experience in working with clients to achieve better results through continuous improvement. It can include process and product quality improvements, employee organization & effectiveness, expanded markets or services, tighter financial or inventory controls, enhanced customer service, or a combination of several of these areas.
We are committed to a providing a practical, professional and personalized approach in working with business owners and managers towards a common goal of building the business to achieve desired profitability, high-quality products or services, strong customer service, and a high-level of employee effectiveness and satisfaction. Our consulting projects have reduced annual operating costs at all sizes of organizations from tens of thousands of dollars to multi-millions. Our customers always achieve a return on their on our consulting fees and expenses.>/p>
We work with businesses large and small – from Fortune 100 companies to sole-proprietorships, as well as non-profit organizations. Our experience encompasses a broad range of industries – manufactured products, food-processing, distribution networks, franchises, professional services, banking & credit cards, engineering firms & contractors, and even arts organizations.
We have worked with numerous entrepreneurs ranging from business start-ups, on-going profit improvement, to positioning their business to ultimately sell.
Our ability to achieve positive outcomes is a result of over 45 years experience in multiple industries and organizations, not only as a consultant, but as a hands-on results-oriented manager in positions ranging from department supervisor to operations manager to Fortune 1000 Corporate Vice-President.
We would like to have the opportunity to work with you and your organization on achieving greater outcomes for your business.
As Manager of Industrial Engineering and Consulting project manager, managed five consulting industrial engineers with over 100 domestic and international Beatrice divisions, reducing annual costs an average of $3 million per year. “I worked with Mr. Jensen for many years. He is perceptive, his solutions work and he works great with people.”
First USA (now Chase) Credit Card Services
Managed production of 26 million credit card statements per month for the nation’s third largest credit card issuer. Improved accuracy by 66%, while managing a 100% volume increase. Improved statement timeliness by 100% in first year, reducing late statements for 1.2 million to zero monthly. “Mr. Jensen is a highly motivated, smart financial services professional. He re-engineered several key processes for our marketing operations division. He develops good working relationships that foster strong team commitment resulting in excellent work product.”
Coopers & Lybrand Consulting Services
1. Managed and sold manufacturing improvement consulting projects for important C&L clients, including Avon, Cincinnati Milacron, Investcorp, Sanofi, J. Manheimer, Wallace & Tiernan and Alpo; 2. Directed two major segments of a large project for the CEO of a multi-billion-dollar consumer products firm. Conducted a review of US purchasing practices, resulting in cash flow improvement recommendations of over $13 million. Headed teams in 3 European subsidiaries, identifying over $3.5 million in inventory reductions; 3. Performed 4 studies for the owners of a $150 million food company, including identification of cost reduction opportunities, facility consolidation potentials, potential merger partners and an industry marketing survey; 4. Lead MRPII software selection project for a $20 million privately held food and fragrance ingredients firm.
Small Title Insurance Company
“Mr. Jensen is an incredible business consultant. His integrity, intelligence, creativity, and logical reasoning give him a real edge when reviewing all aspects of a business to improve the top and bottom lines. His 40+ years of diverse work experience also contribute to his success in helping businesses improve efficiencies, reduce cost and attain their goals. He is personable and has a vast network of resources to draw from. I recommend using Mr. Jensen to consult with your business – you have nothing to lose and MUCH to gain!”
Superb Solutions Distributor
“Mr. Jensen brings a wealth of knowledge and expertise to every client. His diverse experience in many business sectors allows him to meet & exceed his clients’ expectations and needs. I recommend Mr. Jensen with confidence to businesses that are looking to be the most profitable during these tough economic times. In addition, Mr. Jensen consults with existing businesses that are growing and want a consultant that has their best interest in mind & those looking at new ventures. Mr. Jensen really delivers!”
More detailed achievements, references and testimonials are confidentially available to clients upon request.