“The hospitality industry has always invested heavily in corporate training. It is a people industry where customer service is deemed mission critical. I was aware of Appleton Greene for probably 5 years or more, as a result of my employers implementing some of their programs, but I had no personal experience. When I asked a few colleagues about them they gave very complimentary feedback about the programs and the level of support provided and the word innovative kept cropping up. When I had an opportunity to take a closer look at one of their corporate programs, the thing that struck me most was just how specific and unique it was. I started thinking about what I could develop myself and ended up convincing myself that I could do this. I applied to Appleton Greene requesting information and was forwarded information about the CLP program. I thought that the candidate assessment form was an excellent way to pre-qualify candidates and I learned a lot from this process. I also realized that the purpose of this entry examination was to sort out the wheat from the chaff, so I put a lot of effort into this. Interestingly enough the more effort that I put in, the more I realized that this was just what I wanted to do for the rest of my career.”

A quotation taken from a Learning Provider reference within the Hotel industry.