Service Improvement

Appleton Greene
The science of service improvement is a mix of disciplines, which aims to build a culture that is supportive of improvement and uses principles and thinking from psychology and organizational development. The objective is to combine the tools and techniques of quality improvement with effective organizational and leadership development. It draws on a breadth of knowledge and research including technical engineering theories of systems, theories about human relationships and social interactions and complexity theory. There are also the theories that support organizational development, design and adult learning.