Mr. Black MBA BSIE – Senior Consultant
Mr. Black is an approved Senior Consultant at Appleton Greene and he has experience in customer service, management, and production. He has achieved a Master of Business Administration and a BSIE in Science-Industrial Engineering. He has industry experience within the following sectors: Construction; Logistics; Transport; Retail and Non-Profit & Charities. He has had commercial experience within the following countries: United States of America and Canada, or more specifically within the following cities: Des Moines IA; Omaha NE; Kansas City MO; Orlando FL and Toronto ON. His personal achievements include: reduced work orders in process; implemented inside sales team; improved customer service quality; implemented Voice of the Customer and increased first call resolution. His service skills incorporate: customer experience; process improvement; project management; P&L management and team leadership.