MOST Analysis

Mission Statement

Mission: Advanced Communication – Communicating with Diplomacy, Tact and Credibility – The root cause of most problems at work is lack of communication (not being honest or holding back information). This can lead to curbed teamwork, it stunts innovation, wastes millions in productivity and restricts the ability to generate new business. When the leader can clearly identify their role within the company, they will feel more secure in their value they bring allowing them to confidently speak out. In this powerful workshop, you will gain clarity on your role in the company, align with your company’s mission, create a supportive environment that welcomes employees honestly, ideas, thoughts and feedback allowing the employees to effectively communicate, use their skills and shine! As a result, you will experience increased performance, more fulfilled employees, increased teamwork, increased levels of customer service, increased leadership effectiveness and increased inter-intra departmental communication.

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Objectives

01. Communication Meaning: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
02. Business Communication: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
03. Conflict to Creativity: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
04. Communication Process: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
05. Types of Communication: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
06. Communication Styles: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
07. Barriers to Communication: departmental SWOT analysis; strategy research & development. 1 Month
08. Language Skills: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
09. Oral Communication: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
10. Written Communication: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
11. Interviewing Skills: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month
12. Improve Communication: departmental SWOT analysis; strategy research & development. Time Allocated: 1 Month

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Strategies

01. Communication Meaning: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
02. Business Communication: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
03. Conflict to Creativity: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
04. Communication Process: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
05. Types of Communication: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
06. Communication Styles: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
07. Barriers to Communication: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
08. Language Skills: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
09. Oral Communication: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
10. Written Communication: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
11. Interviewing Skills: Each individual department head to undertake departmental SWOT analysis; strategy research & development.
12. Improve Communication: Each individual department head to undertake departmental SWOT analysis; strategy research & development.

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Tasks

01. Create a task on your calendar, to be completed within the next month, to analyze Communication Meaning.
02. Create a task on your calendar, to be completed within the next month, to analyze Business Communication.
03. Create a task on your calendar, to be completed within the next month, to analyze Conflict to Creativity.
04. Create a task on your calendar, to be completed within the next month, to analyze Communication Process.
05. Create a task on your calendar, to be completed within the next month, to analyze Types of Communication.
06. Create a task on your calendar, to be completed within the next month, to analyze Communication Styles.
07. Create a task on your calendar, to be completed within the next month, to analyze Barriers to Communication.
08. Create a task on your calendar, to be completed within the next month, to analyze Language Skills.
09. Create a task on your calendar, to be completed within the next month, to analyze Oral Communication.
10. Create a task on your calendar, to be completed within the next month, to analyze Written Communication.
11. Create a task on your calendar, to be completed within the next month, to analyze Interviewing Skills.
12. Create a task on your calendar, to be completed within the next month, to analyze Improve Communication.

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Introduction

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We use communication every day in almost every situation, especially in the workplace. Communication is essential when building relationships, sharing ideas, delegating responsibilities, managing a team, and much more, whether you give a slight head nod in agreement or present information to a large group.

Learning and honing good communication skills can help you advance in your career, make you a more competitive job candidate, and expand your network. While it takes time and practice, communication and interpersonal skills can be developed and refined.

On a daily basis, we use four types of communication:
• Verbal
• Nonverbal
• Written
• Visual

It is most effective to actively listen, observe, and empathize when using any of these communication styles.

A successful delivery of our messages necessitates careful formulation and selection of the appropriate communication channel. The easier it is for the receiver to “decode” information that is “coded” in a clear and simple manner. In my experience, face-to-face communication is the most preferable channel when in a leadership position and not only.

However, regardless of the channel, we must keep our messages as brief and straightforward as possible. Because of the speed of the apprehension process, the more complicated the words we use, the less effective our delivery.

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In today’s world almost everyone has a device with them at all times, and the new ways technology is presenting dialogue are what are taking away our face-to-face contact. Texting, calling, and video chatting are just a few of the many ways to communicate. People nowadays would rather text someone about something than speak to them in person. It is simpler, less stressful, and requires less thought while in the process. This appears to some to be a good thing, but it has a significant negative impact. Because of the anxiety of not knowing what to say or expect in response, this can harm socialization and make it more difficult for people to cooperate and discuss issues. When, on the other hand, over a phone, people are basically shielded from that.

Another disadvantage of texting is the frequent miscommunication that occurs between receiving and sending messages. When you speak with someone in person, you can see their expression, feel their mood, and understand their tone. You can only interpret what they are saying and how they are saying it over texting, which often leads to false assumptions and unwelcome conflict. When you lose communication with another person, you may begin to lose communication with yourself. Meaning, the ability to self-reflect, think, and come up with a reason for something can deteriorate. When used incorrectly, texting erodes those cooperative skills.

In business today, it is difficult to communicate in a direct, short, simple, and clear manner. One of the main reasons for this is that we try not to offend our communication partner especially when we have to share information with a negative connotation, or we believe, usually subconsciously, that being indirect, verbose, complicated, and vague will somehow lessen the impact of the bad news.

For us, as leaders, it makes no difference how we label the information we share with our team members – whether we label it as “Good” or “Bad” – the most important thing was, is, and always will be that it is correctly processed and understood. That is why we need processes and a communication system within the organization that allows for the delivery and receipt of information to be clear and effective – leaving no room for misunderstandings.

In the Advanced Communication Workshop, we will dive deep into what communication is, how it differs for you as an individual and within the workplace. You will learn the different types and styles of communication and how to breakthrough common barriers that hinder effective communication. When the leader can clearly identify their role within the company and their personal style of communication, they will feel more secure in their value they bring allowing them to confidently speak out. In this powerful workshop, you will gain clarity on your role in the company, align with your company’s mission, create a supportive environment that welcomes employees honestly, ideas, thoughts and feedback allowing the employees to use their skills and shine! As a result, you will experience increased performance, more fulfilled employees, increased teamwork, increased levels of customer service, increased leadership effectiveness and increased inter-intra departmental communication.

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Executive Summary

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Effective communication requires more than just exchanging information. It is necessary to comprehend the emotion and intentions underlying the information. In addition to being able to clearly convey a message, you must also be able to listen in such a way that you grasp the full meaning of what is being said and make the other person feel heard and understood.

Effective communication appears to be instinctive. But all too often, something goes wrong when we try to communicate with others. We say one thing, but the other person hears something completely different, resulting in misunderstandings, frustration, and conflict. This can disrupt your relationships at home, school, and work.

We live in an information-driven society in which communication dictates how quickly we learn.

Cooperation and collaboration are the foundations of how we collaborate, and when done brilliantly, they can determine our competitive advantage.

At the human level, our social resources have a significant impact on our happiness and well-being at work.

We can dismiss it all as too soft and fuzzy, or we can see communication as one of the keys to creating an emotionally intelligent workplace. However, because how we get along is so important to organizational success and human flourishing, many more businesses are focusing on the latter.

Many of us will need to learn some new skills in order to communicate more clearly and effectively. Learning these skills can deepen your connections to others, build greater trust and respect, and improve teamwork, problem solving, and your overall social and emotional health, whether you’re trying to improve communication with your spouse, kids, boss, or coworkers.

There are 12 courses (or focus areas) in the Advanced Communication Workshop that will assist in acquiring these skills.

Here’s what we’ll be covering:

1. Communication Meaning – A person with effective communication skills can convey their message without misunderstanding, lowering the likelihood of errors and conflict. Effective communication increases your chances of getting exactly what you need. So. what exactly constitutes effective communication? In this course we will uncover the definition of communication and why it’s so important in the workplace.
2. Business Communication – Effective communication has an impact on processes, efficiency, and every level of a business. In this course, you will learn how to set up an effective business communication process for increased productivity, higher revenue, happier customers, and increased profits.
3. Conflict to Creativity – Conflict is an unavoidable part of life. When cultures collide, opinions diverge, and priorities clash, tensions inevitably rise. Part of our success as humans can be attributed to our ability to effectively manage bad conflict and then transform it into creative conflict through great communication tactics. Dealing with conflict in a healthy and constructive way can result in better workplace outcomes and idea generation. You can actually drive more creativity, productivity, and efficiency for your company by tapping into the potential goldmine that is workplace conflict — but only if you do it correctly. In this lesson we will share how to specifically overcome conflict by use of creativity.
4. Communication Process – The Communication Process Model is one of the most important theories to learn because successful management is ultimately determined by effective communication. As a team leader, it is critical that you communicate thoughts, feelings, and information on a regular basis in a way that motivates your team, allows for growth in learning, and provides a clear understanding of objectives and “need-to-knows.” In this course we will identify the 8 most common communication models, learn the 8 steps in the communication process and the 5-step rule when designing your own process.
5. Types of Communication – We share information with one another in a variety of ways. When delivering a presentation to a group, for example, you might use verbal communication. When applying for a job or sending an email, you may use written communication. In this course we will reveal the 4 major types of communication and tips for maximizing the efficiency for each.
6. Communication Styles – Everyone has their own communication style, and people may switch between them depending on the situation and their audience. Nonetheless, we all have communication styles that come naturally to us. Recognizing the fundamental differences between various styles will enable you to effectively reach out to anyone, regardless of their—or your—instinctive style. Understanding the four different styles and when and how to use them will enable you and your team members to collaborate more effectively and efficiently for the benefit of all.
7. Barriers to Communication – In business, miscommunication can be disastrous. From missed deadlines, lost opportunities and loss of time or money. In this course, we will look at each of the 6 major barriers to effective communication—what they are, how they manifest themselves in practice, and how to overcome them.
8. Language Skills – Language skills are the abilities, experiences, and knowledge that allow a person to communicate. This includes both native and second language skills. The core languages of a native language are reading, writing, speaking, and listening. Things that are automatically learned in a native language can be difficult to learn in a second language. Grammar, vocabulary pronunciations, and idioms are all included. Language skills are abilities that allow you to express yourself clearly and precisely. In this lesson we will dive deep into the 4 Key language skills and how to use them effectively.
9. Oral Communication – The verbal and visual transmission of information from one person to another is known as oral communication. Oral communication includes things like presentations, speeches, and dialogues. In a professional setting, effective oral communication is essential because it is based on transparency, understanding, and trust. Employee morale, performance, and cooperation can all benefit from improved oral communication skills. This is our focus in this lesson.
10. Written Communication – The most common and effective mode of business communication is written communication. When the information to be transmitted is lengthy and includes some complex terms that cannot be explained verbally, this type of communication is used. Organizations keep their documents in writing so that they can be used as a reference and proof of any future transaction. As a result, it is critical for every business organization to develop effective writing skills and instill them in all of its employees which we will uncover in this lesson.
11. Interviewing Skills – Having the necessary interviewing skills to attract the best talent is unquestionably critical to a company’s success. Excellent interviewing skills indicate that the company can hire the right people to move the organization forward. Excellent interview skills will help you succeed in your career or help your company hire the best people. In this course, you will discover the top interview skills whether you are the interviewer or the interviewee.
12. Improve Communication – Successful organizations maintain open lines of communication at all levels, including the top. According to research, leaders who are effective communicators are five times more likely to be high performers than those who are only marginally effective. Similarly, improved communication means fewer company dollars are at risk. Also, while encouraging communication is an important goal for businesses, ensuring it is done in a productive professional manner is key. In this final course of the workshop, we will share the best practices for executive and leader communication, the 5 steps to improve departmental communication and how to implement a social collaboration solution to improve internal communication.

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Curriculum

Women Empowerment – Workshop 1 – Advanced Communication

1. Communication Meaning
2. Business Communication
3. Conflict to Creativity
4. Communication Process
5. Types of Communication
6. Communication Styles
7. Barriers to Communication
8. Language Skills
9. Oral Communication
10. Written Communication
11. Interviewing Sk