(CLP) Programs

Appleton Greene corporate training programs are all process-driven. They are used as vehicles to implement tangible business processes within clients’ organizations, together with training, support and facilitation during the use of these processes. Corporate training programs are therefore implemented over a sustainable period of time, that is to say, between 1 year (incorporating 12 monthly workshops), and 4 years (incorporating 48 monthly workshops). Your program information guide will specify how long each program takes to complete. Each monthly workshop takes 6 hours to implement and can be undertaken either on the client’s premises, an Appleton Greene serviced office, or online via the internet. This enables clients to implement each part of their business process, before moving onto the next stage of the program and enables employees to plan their study time around their current work commitments. The result is far greater program benefit, over a more sustainable period of time and a significantly improved return on investment.

Appleton Greene uses standard and bespoke corporate training programs as vessels to transfer business process improvement knowledge into the heart of our clients’ organizations. Each individual program focuses upon the implementation of a specific business process, which enables clients to easily quantify their return on investment. There are hundreds of established Appleton Greene corporate training products now available to clients within customer services, e-business, finance, globalization, human resources, information technology, legal, management, marketing and production. It does not matter whether a client’s employees are located within one office, or an unlimited number of international offices, we can still bring them together to learn and implement specific business processes collectively. Our approach to global localization enables us to provide clients with a truly international service with that all important personal touch. Appleton Greene corporate training programs can be provided virtually or locally and they are all unique in that they individually focus upon a specific business function. All (CLP) programs are implemented over a sustainable period of time, usually between 1-4 years, incorporating 12-48 monthly workshops and professional support is consistently provided during this time by qualified learning providers and where appropriate, by Accredited Consultants.

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Executive summary

Emotional Intelligence

History

This course utilizes the concepts of the latest learning theory and how to design and deliver learning that sticks and creates fundamental changes in the learner. The history of learning theory has come a long way and through research, we know what works and what doesn’t. Traditional lecture and classroom are ineffective in creating changes in behavior. The latest theories and research include gamification, applied improvisation, activity-based learning, storytelling, and coaching.

Most technical industries and business sectors have traditionally been transaction oriented, and the people side of business was not a priority. Emotional intelligence and all the critical people skills, especially for technical industries, was seen as something that would be nice to have, but not necessary to conduct your day-to-day business. This attitude was true across most industries and most positions except for sales and some other positions that include direct interactions with clients. The modules in this course not only address emotional intelligence and of the critical people skills, but we also include modules that specifically address many industry issues such as safety, workforce development, and diversity and inclusion. These modules have been developed and refined over the past 20 years. It is important to focus on what works and what doesn’t work concerning shifting people’s behavior to be better with themselves and their connections to others. When one cultivates personal mastery and how to reach peak levels of mental, physical, and emotional performance, every company and industry benefits.

The concept and implementation of Emotional Intelligence (EI) has come a long way. From the initial media storm from Daniel Goleman’s book, Emotional Intelligence in 1995, there has been much discussion and much research on emotional intelligence and the positive impact it can have on companies and employees. There are many studies that support how a focus on emotional intelligence contributes to greater bottom line, business results.

This training program starts with a foundation of Emotional Intelligence (EI). This includes emotional and physical evaluation based on physical symptoms that will give the learner a good picture of where they are emotionally and how their body is performing. Then, they will go through an analysis and development process with our EI Roadmap, a workbook that analyzes evaluations and goals to create detailed development plans. It also builds in measurement and accountability. The development activities for the plans are included in our EI Activity Guide which contains daily application exercises, long term exercises, written and performance materials, television and movies, apps, websites, and inspirational quotes.

The foundation for the emotional intelligence part of this training is Multi-Health Systems’ EQi 2.0, of one of the most widely used emotional intelligence evaluations on the planet. It is based on decades of research and is a validated, psychometric instrument. We have modeled our Ghyst EI test after this test, which was co-developed with Dennis Ghyst. He has a PhD in Sociology.

Here is a summary of the 12 modules for the Personal Leadership course:

1. Emotional Intelligence

This foundational module provides an intense focus on the concept of emotional intelligence. We examine this concept’s importance, how it is measured, how it can be improved, and the powerful results it has on successful projects and your company’s bottom line. Enlightening and entertaining, this program shows participants their emotional profile and how to improve the areas that will benefit them the most.

2. Relationship Skills

This module takes participants through each step of how to create and maintain positive business relationships. Participants will learn every aspect of effective communication from ways to introduce themselves, to that crucial first handshake. We cover valuable techniques such as how to remember names and the art of following up. This program is a must for anyone who wants to learn how to effectively network and forge relationships that will help create and drive future business.

3. Killer Communication

Through this module, participants gain the essential basics of powerful and effective communication. They will learn the pitfalls of communication and how to communicate clearly. Participants will reap the benefits of effective communication and learn how to motivate and persuade others without resorting to the traditional command and control approach.

4. Powerful Presentations

This module shows participants how their body, face, voice, movement, status, and energy affect an audience. They will learn how to use these factors to create more effective, memorable presentations and increase their effectiveness with one-on-one encounters. This course also examines the power of storytelling, the use of metaphors, the basics of rhetoric (creating powerful argumentation), and the use of status. This course goes far beyond learning to create inspiring speeches. It will give participants the tools to create a powerful presence so that they can have more influence on their projects and work environments.

5. Time Management

This module explores time management using lean principles. Participants quickly learn that it has very little to do with time. We start with examining the big picture and long-term goals, then drill down, giving students powerful methods to handle all the things that enter their world. We look at how to eliminate waste and how to handle time wasters such as emails, phone calls, drop-in visitors, and meetings. We also talk about the biggest time waster on the planet and how to avoid it.

6. Stress Management

In this module, participants will discover the powerful impact stress and burnout have on precision and decision-making. We teach you how to identify and combat stress triggers before they manifest in the form of low productivity, absenteeism, and illness. In addition, participants will learn to use powerful recovery techniques to create a healthy work environment and increase performance, energy, and productivity.

7. Creative Innovation

Technical construction people and creative thinking don’t often go hand-in-hand, but they should. Creative thinking is essential to fostering innovation and leadership in every business. This is how companies will be able to face tomorrow’s industry challenges. Through the use of hands-on exercises and improvisational storytelling, we help teach technical-minded professionals how to improve the creative thought process in themselves and their companies and improve their leadership skills. We also cover a problem solving/design methodology from the Stanford “D” School that will enable companies to easily solve the toughest problems. This module is designed for any company that desires to inspire innovation and stay ahead of the curve in a competitive marketplace.

8. Diversity Inclusion

We start with an exploration of bias, then build a business case for diversity and inclusion and offer many ideas and step-by-step processes to create a culture of belonging, inclusion, and diversity in your company and on your projects.

9. EI Marketing

Can your business sustain itself by competing on price alone? Have you cut your overhead and profit down to next to nothing and still find it hard to compete? Find out how to differentiate your company through creating a positive emotional experience instead of a reliable transaction. Find out how to tap into the intangible, emotional side of business to make your company stand out. Find out how to increase business opportunities without cutting cost. Look at case studies where companies have implemented emotional intelligence principles as a strategic initiative to improve business. You will leave with not only the principles, but also practical ideas to implement the very next day!

10. Primal Safety

This module caters to the “highly independent” alpha males in technical industries. We demonstrate how a simple focus on emotional competencies can turn your safety program around. By tapping into the emotional part of safety, your employees will naturally work safer, instead of rebelling against rules and policies. The business will reap the financial benefit of them doing so, allowing the company to build a well-respected reputation around this increasingly important metric. The issue isn’t about your people knowing the safety guidelines; it’s about being motivated to follow them. This program provides that motivation.

11. Workforce Development

You’re probably already experiencing a workforce shortage both with frontline workers and management. How do you comp