ACS Continuous Improvement

Baltimore, MD

Once a predominantly industrial town, with an economic base focused on steel processing, shipping, auto manufacturing, and transportation, the city experienced deindustrialization which cost residents tens of thousands of low-skill, high-wage jobs. The city now relies on a low-wage service economy, which accounts for 90% of jobs in the city. The city is home to the Johns Hopkins Hospital. Other large companies in Baltimore include Under Armour, Cordish Company, Legg Mason, McCormick & Company, T. Rowe Price, and Royal Farms. A sugar refinery owned by American Sugar Refining is one of Baltimore’s cultural icons. Nonprofits based in Baltimore include Lutheran Services in America and Catholic Relief Services.

Consultancy

Management consulting, the practice of helping organizations to improve their performance, operates primarily through the analysis of existing organizational problems and the development of plans for improvement. Organizations may draw upon the services of management consultants for a number of reasons, including gaining external (and presumably objective) advice and access to the consultants’ specialized expertise. Consultancies may also provide organizational change-management assistance, development of coaching skills, process analysis, technology implementation, strategy development, or operational improvement services. Management consultants often bring their own proprietary methodologies or frameworks to guide the identification of problems and to serve as the basis for recommendations for more effective or efficient ways of performing work tasks. Management consulting has grown quickly, with growth rates of the industry exceeding 20% during the past 30 years. As a business service, consulting remains highly cyclical and linked to overall economic conditions. Currently, there are three main types of consulting firms. Large, diversified organizations, Medium-sized management consultancies and boutique firms that have focused areas of consulting expertise in specific industries, functional areas, technologies, or regions of the world. The value of the management & marketing consultancy market is calculated as the total revenues received for the provision of corporate strategy services, operations management services, information technology solutions, human resource management services and outsourcing services. The global management & marketing consultancy market has total revenues of $305.0bn, representing a compound annual growth rate (CAGR) of 3%. The operations management segment is the market’s most lucrative, with total revenues of $93bn, equivalent to 30.5% of the market’s overall value. The performance of the market is forecast to accelerate, with an anticipated CAGR of 7% during the next 5 years, which is expected to drive the market to a value of $427.9bn.

Consumer Goods

In economics, any commodity which is produced and subsequently consumed by the consumer, to satisfy its current wants or needs, is a consumer good or final good. Consumer goods are goods that are ultimately consumed rather than used in the production of another good. For example, a microwave oven or a bicycle which is sold to a consumer is a final good or consumer good, whereas the components which are sold to be used in those goods are called intermediate goods. For example, textiles or transistors which can be used to make some further goods. When used in measures of national income and output, the term “final goods” only includes new goods. For instance, the GDP excludes items counted in an earlier year to prevent double counting of production based on resales of the same item second and third hand. In this context the economic definition of goods includes what are commonly known as services. Manufactured goods are goods that have been processed in any way. As such, they are the opposite of raw materials, but include intermediate goods as well as final goods. Consumer goods are goods which are intended for everyday private consumption. They cover a large product portfolio including food and non-food categories in order to meet consumer demand. They are further classified in fast moving consumer goods (FMCG) and slow moving consumer goods (SMCG). The definitions are based on how fast products are sold to the customer, a determining factor in the rotation of goods. SMCG are goods with a useful life longer than a year comprising items such as household appliances, furniture and home improvement products. These items have a lower sales frequency and are not rotating as rapidly as FMCG. The competitive landscape of the consumer packaged goods (CPG) industry is shaped by global leading CPG companies such as US-based Procter & Gamble (P&G), Unilever, L’Oréal and Nestlé. Many companies invest large amounts of money for the development of new products in accordance with recent market trends and the latest research findings. As many manufacturers operate globally, product packaging and labeling regulations have to be fulfilled in order to meet the country-specific requirements. In addition, product formulas may have to be adapted to suit different consumer tastes.

Dallas, TX

The Dallas-Fort Worth Metroplex has one of the largest concentrations of corporate headquarters for publicly traded companies in the United States. The city of Dallas has 12 Fortune 500 companies and the DFW region as a whole has 20. Comerica Bank and AT&T located their headquarters in Dallas. Irving is home to four Fortune 500 companies of its own, including ExxonMobil, the most profitable company in the world and the second largest by revenue, Kimberly-Clark, Fluor (engineering), and Commercial Metals. Additional companies headquartered in the Metroplex include Southwest Airlines, American Airlines, RadioShack, Neiman Marcus, 7-Eleven, Brinker International, AMS Pictures, id Software, ENSCO Offshore Drilling, Mary Kay Cosmetics, Chuck E. Cheese’s, Zales and Fossil. Corporate headquarters in the northern suburb of Plano include HP Enterprise Services, Frito Lay, Dr Pepper Snapple Group, and JCPenney. Many of these companies – and others throughout the DFW metroplex – comprise the Dallas Regional Chamber.

Logistics

Logistics is the management of the flow of goods between the point of origin and the point of consumption in order to meet some requirements, for example, of customers or corporations. The resources managed in logistics can include physical items, such as food, materials, animals, equipment and liquids, as well as abstract items, such as time, information, particles, and energy. The logistics of physical items usually involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security. The complexity of logistics can be modeled, analyzed, visualized, and optimized by dedicated simulation software. The minimization of the use of resources is a common motivation in logistics for import and export.

Philadelphia, PA

Philadelphia is the center of economic activity in Pennsylvania. According to the Bureau of Economic Analysis, the Philadelphia area is the seventh-largest metropolitan economy in the United States. Philadelphia ranks ninth among world cities and fourth in the nation. The city is also the nation’s fourth-largest consumer media market. The city is home to the Philadelphia Stock Exchange and several Fortune 500 companies. Philadelphia’s economic sectors include information technology, manufacturing, oil refining, food processing, health care and biotechnology, tourism and financial services. Philadelphia has shifted to an information technology and service-based economy. Financial activities account for the largest sector of the metro economy, and it is one of the largest health education and research centers in the United States.

Transport

The global transportation services industry is expected to witness modest growth and reach an estimated US $2,735 billion with a CAGR of 2.5% over the next five years. Growth is expected to be driven by government infrastructure investments, improved economic conditions, rise in industrial production, and mining activities. The global transportation services industry consists of revenues generated from freight transportation by road, rail, air, and marine modes. The industry is capital-intensive and demand is driven by macroeconomic trends in global imports and exports. The intensity of competition varies depending on the specific industry; the road transport sector for example, usually experiences the highest level of rivalry, while railways, as natural monopolies, suffer less from direct competition. North America dominates this market and is forecast to witness the highest growth over the next five years. A strong economy is expected to fuel the demand for freight growth in Canada and other nations. Marine Freight transportation services are forecast to register the highest growth over the next five years. Tightening infrastructure capacity and increased fuel prices, decline in import and export activity, slowdown of global trade, and vehicle regulations are key challenges for the industry. Resumption of growth in the worldwide merchandise trade is likely to create more demand for freight transportation services. The global road freight transportation services industry experienced good growth over the last five years and is expected to continue that momentum to reach approximately US $2,021 billion. The industry is anticipated to have a CAGR of 2.4% over next five years. The global road freight transportation services industry is fragmented. The North American region dominates this market as improvements in the shipping supply chain are driving the growth of the road freight market in that region. A combination of factors, including high fuel costs, government regulations, and increasing road congestion, impact industry dynamics significantly. Despite a decline during the recession, the market witnessed considerable growth in the following years. Driving growth were government incentives to adopt green technologies that are strengthening the business case for hybrid power train systems and increasing demand for road freight, driven by modest economic growth. Retaining drivers, a shortage of drivers, high cost of truck downtime, and highway funding are among the biggest challenges for the industry. Investment in transport infrastructure, increasing global trade activity, high demand for import and export of goods, increase in consumer demand for goods, and expanded mining activities are expected to boost the industry in the future. Asia Pacific and Rest of the World markets are expected to grow rapidly over the next 10 years due to the presence of high growth potential markets such as China, India, Vietnam, and others.